Role overview

The Cliff House Restaurant is our dining venue overlooking the Canyon Lookout. We offer guests great views of the surrounding rainforest, a large indoor/outdoor fireplace, and our West Coast classics inspired menu. The Restaurant Server is part of the Food and Beverage team, responsible for contributing to a positive experience guest experience in the restaurant. Main duties include, but are not limited to, a la carte dining service, cleanliness and organization of the restaurant, proper food handling procedures, up selling, following opening and closing procedures and providing a seamless Guest experience.

What You'll Do

Responsible for full table service (order taking, food running and bussing tables)
Prepare and deliver all food and beverages in a timely manner, follow wine service steps as
needed
Ensure quality assurance checks are completed in a timely manner
Anticipate Guests’ needs and search for ways to increase Guest satisfaction
Efficiently operate restaurant POS and complete cash-out at end of shift
Maintain a positive, team-oriented work environment
Follow all HAACP and Food Safe requirements
Follow all procedures outlined in the Team Member Handbook
Be knowledgeable and promote the Capilano Group of Companies
Promote a safe work environment paying particular attention to food and beverage safety
Take reasonable care to protect your own, co-workers and Guest’s health and safety
Be alert to hazards and immediately report any concerns of yours or our guests to your
supervisor
Ensure your ability to work without risk to your health and safety or any other person’s safety is not impaired, by alcohol, drugs or other causes

What You'll Get

Complimentary coffee, tea, hot chocolate and soda while on shift, when using your reusable cup
30% discount at Stanley's Bar & Grill and Prospect Point Café
30% discount on food & beverage items in The Cliff House Restaurant, Loggers' Grill, Beary Waffles, and The Cabin at Capilano Suspension Bridge Park
30% discount off regular-priced merchandise at The Trading Post Gift Store at Prospect Point Café and Capilano Suspension Bridge Park
Guest passes for friends & family to Capilano Suspension Bridge Park
Referral bonuses
Employment & Family Assistance Program, offering five free online counselling sessions per topic for our staff

Qualifications

One (1) year of serving or hosting experience
Must have Food Safe Level 1 certification
Must have current Serving It Right certificate
Must be able to work in a fast-paced environment with the ability to multi-task
Positive attitude and a strong desire to provide experiences Guests are amazed by
Strong communication skills, multilingual is considered an asset

Considerations
Ideal candidates must be available to work evenings, weekends, and/or holidays. These roles do require being able to stand for extended periods of time and being able lift up to 20lbs. Must be able to work in a fast-paced environment with the ability to multi-task during peak service. Ability to work in varied weather conditions such as heat and rain.

Starting wage for this role is $18.25 per hour plus gratuities. This is a seasonal, casual contract.

The Capilano Group comprises of retail, hospitality and tourism-based businesses anchored by Capilano Suspension Bridge Park in North Vancouver. The Capilano Group’s portfolio includes Moraine Lake Lodge, Moraine Lake Trading and Cathedral Mountain Lodge in the Canadian Rockies, Stanley Park Pavilion, Stanley’s Park Bar & Grill and Prospect Point Café and Gift Shop in Stanley Park, Vancouver and Capilano Suspension Bridge Park, Capilano Trading Post in North Vancouver.

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