Role overview

Description

The Opportunity

Provide national technical support and oversight for property claims, ensuring compliance with vendor program standards and estimating guidelines. Conduct desk audits, virtual re-inspections, and estimate reviews while delivering expert guidance on property damage assessments. Partner with vendors, repair networks, and claims teams to drive quality, consistency, and service excellence across Canada.

What to Expect

Reviewing and ensuring compliance to Property Vendor Program Instructions for estimates and have a proficient working knowledge of the Xactware/Xactimate (Verisk) suite of software.
Complete national property desk audits/virtual re-inspections within the current Program Instructions/National Service Level Agreement
Estimate writing through our Express program
Provides technical expertise pertaining to structural property damage to Regional Management and Claim handlers nationally
Collaborate with all Definity Repair Partners to build positive working relationships
Monitors estimating platforms to ensure vendors adhere to the Contractor Program Instruction
Works closely with national vendor partners on programs, pricing and protocols
Works closely with national vendor partners, providing support with the effective use of estimating software programs where required
Background and ability to read and interpret industry standard scope / estimates
Provides technical consultation on environmental losses where required
Researches newest technology and makes recommendations both internally and externally about adopting same
Promotes Definity’s claims programs during vendor visits
Assists with complaint handling and dispute resolution as needed
Maintains a high level of expertise in all estimating software and hardware
Conducts research and makes recommendations on regional pricing and unit costing issues as needed
Participates in projects and other initiatives as assigned by Claims Management Team

What You Bring

Experience as a Construction Estimator, Project Manager, Project Manager Assistant, or project site manager within the insurance restoration industry. Commercial Building Construction Experience is an asset.
Bilingualism is a strong asset (English/French)
Understanding of provincial and national building codes along with a solid understanding of residential and commercial construction terminology
Solid understanding of verisk estimating software suite of programs.
Professional, friendly and courteous in all interactions whether with co-workers, customers or vendor partners
Able to remain calm under pressure and perform well in a busy work environment with limited supervisory interaction
Must value teamwork, ownership and flexibility

Bilingualism is considered a nice-to-have

Salary range: $58,100 - $106,900