Role overview

Description

Service New Brunswick

Administrative Services Level 3 / TeleServices Agents

Regular Part-time

17661 (R85-2026/27-502)

Open Competition

Flexible

Service New Brunswick (SNB) is seeking individuals to join the TeleServices Branch as TeleServices Agents.

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

Human-Centered: We prioritize well-being and flexibility for our employees.
Driven by Growth: We invest in your professional development and career advancement.
Celebrating Excellence: We recognize and reward outstanding contributions.
United by Purpose: Every project you work on makes a real difference for New Brunswickers.
Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

We are a dynamic team of professionals who are passionate about our province, its residents and excellence in delivery service. SNB Teleservices provides over-the-phone government services to the public using a variety of computerized databases in accordance to related acts, policies and procedure.

As a member of the TeleServices Team, the successful candidates will be responsible for:

Obtaining knowledge about government services offered by SNB TeleServices
Assessing client needs, verifying information, updating databases, processing transactions and payments, forward information to appropriate business partners
Using resources including online manuals, guides, and contacts in other government departments
Understanding and navigating the software of SNB, as well as of various partners
Problem solving and escalating concerns as needed
Collecting, compiling and tracking data to take the pulse on services

Providing floor coaching, team support, and/or on-the-job training as you gain experience or as needed

Please ensure that you indicate the competition number 17661 (R85-2026/27-502) when applying.

ESSENTIAL QUALIFICATIONS: High School Diploma and a post-secondary diploma in related field. A minimum of three (3) years of related work experience in a related field. An equivalent combination of education, training and experience may be considered.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

OPERATIONAL REQUIREMENTS: The following operational requirement(s) is also required:

Some weekday evenings and weekend work hours may be required.

Candidates will be required to undergo Criminal History Clearance prior to appointment

BEHAVIOURAL COMPETENCIES: The successful candidate will possess the following behavioural competencies:

Client Service Orientation
Effective Interactive Communication
Flexibility
Results Orientation
Teamwork and Cooperation
Ability to use Office Technology, Software and Applications
Planning and Organizing Skills

Written Communication

TECHNICAL COMPETENCIES: The successful candidate will possess the following technical competencies:

Ability to use Office Technology, Software and Applications
Planning and Organizing Skills
Written Communication

Résumés should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $25.82 - $30.59 hourly - Administrative Services Level 3 - Administrative Assistants, Clerical and Regulatory, Office, Data Processing and Duplicating Equipment Operation

The wage scales shown reflect the newly signed NBU Collective Agreement. During the implementation period, new hires may temporarily be placed on the wage scale in effect prior to the new collective agreement. Once processing is complete, employees will receive any applicable retroactive adjustments.

We strongly encourage you to submit your application via the online portalhttps://www.ere.gnb.ca/competition.aspxby using the “Apply Online” button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by October 22, 2026 and indicate competition number 17661 (R85-2026/27-502).

In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact pc@snb.ca.

We thank all those who apply however only those selected for further consideration will be contacted.

We are an Equal Opportunity Employer.

Veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

The New Brunswick Public Service: Improving the lives of New Brunswickers every day!