Role overview

Jim Pattison Toyota Victoria has an exciting opportunity for an Appointment Coordinator to join our team and support our Service Department by managing appointment scheduling, coordinating customer communications, and delivering an exceptional customer experience.
As a Service Appointment Coordinator, you will serve as a key point of contact for customers, ensuring service appointments are scheduled efficiently, inquiries are handled professionally, and the service process runs smoothly from initial booking through vehicle delivery.

Schedule: This is a full-time, permanent role of 40 hours per week. The regular scheduled hours will be Monday to Friday or Tuesday to Saturday, with rotational flexibility required.

Pay Range: $20.00 to 22.00 per hour, depending on experience.

This role reports to the Fixed Operations Manager of the dealership.

A Day in the Life

Schedule and confirm service appointments accurately and efficiently across phone, email, and online channels
Greet customers in a warm, professional manner and gather vehicle and service information prior to arrival
Coordinate with Service Advisors to ensure appointment slots align with shop capacity and technician availability
Follow up with customers regarding appointment reminders, service updates, and vehicle status
Manage the service drive schedule to optimize workflow and minimize customer wait times
Liaise with the Parts Department to confirm parts availability ahead of scheduled appointments
Maintain accurate customer and vehicle records within the dealership management system
Handle customer inquiries, concerns, and escalations with professionalism and a solutions-focused approach
Support the Service team with administrative tasks as required to maintain smooth daily operations
Follow all company policies, procedures, and safety standards
Ensure a high degree of confidentiality with company and customer information
Participate in maintaining a supportive and engaging working environment

What We're Looking For

Previous experience in a customer facing, administrative, or automotive service role is preferred
Experience with dealership management systems or scheduling software is an asset
Exceptional communication and interpersonal skills, both verbal and written
Strong organizational skills with the ability to manage multiple tasks and priorities in a fast-paced environment
Detail oriented with a high degree of accuracy in data entry and record keeping
Ability to remain calm, professional, and focused under pressure
Ability to work effectively both independently and as part of a team
Reliable, punctual, and dependable
A valid BC Driver's License is required

How to Apply
If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore other opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.