Adoption Counselor - Part Time

←Back to all jobs at Calgary Humane Society

Adoption Counselor - Part Time

-

-

-

30 hours per week | Friday 11:00-7:00pm, Saturday & Sunday 10:00am-6:00pm, Monday 11:00am-7:00pm

Reporting to the Manager of Adoptions, our Adoption Counselors are committed to matching our animals with suitable homes and educating potential adopters about the time, commitment, and expectations of responsible pet ownership.

General Duties:

• Provide excellent customer service to

visitors, donors, adopters, volunteers, and patrons while greeting them warmly
and professionally

• Champion CHS values of courage,

collaboration, compassion, and commitment in your everyday work

• Maintain a culture of positivity and

openness through face to face communication

• Promote a culture of volunteer engagement

by building and maintaining relationships with volunteers, participating in
volunteer recognition including monthly and annual volunteer awards, and
teamwork

• Provide support to Volunteers and Foster

Parents when needed

• Other duties as assigned

Adoption Duties:

• Facilitate adoption appointments by

helping to connect adopters to animals available for adoption

• Conduct Q&A appointment and virtual

meet and greets for foster animals over Teams

• Write animal biographies and take photos

of adoptable animals for the CHS website

• Complete adoption contract and other

related paperwork

• Respond to telephone and email inquiries

from potential adopters

• Assist with special events and off-site

outreach and adoption events

• Daily departmental maintenance to include

cleaning and organizing the adoption areas and workstations

• Maintain hygiene standards in adoptions

areas

Pet Gear Store Duties:

• Provide information about products for

sale

• Fit harnesses, collars, crates, and other

accessories

• Ring in purchases, donations, adoptions,

and membership fees

• Restock store items as needed
• Merchandising, ensuring the store looks

neat and appealing

• Provide information to customers over the

phone and via email

• End of day transaction balancing

Reception Duties:

• Provide patrons with information on CHS

programs and initiatives including special events, volunteering, animals
available for adoption, as well as directions to public areas

• Provide reception coverage and support as

follows:

• Greet customers, volunteers, and patrons,

warmly and professionally

• Provide visitors with directions to

different areas of the facility

• Provide members of the public with

guidance for our adoptable animal rooms

• Transfer calls and announce visitors to

other team members

• Provide information about shelter

operations including special events, programs, volunteering, and information on
how to adopt an animal

• Assist with putting away donations and

folding laundry

• Assist with keeping the reception area

clean and tidy

• Provide assistance and support to all

Volunteers

• Assist other departments with other tasks

including:

• Answering general inquires
• Scanning, organizing, and filing documents

and records

• Other administrative duties as

assigned

Position Requirements:

• Minimum high school diploma
• Minimum of one year of professional or

volunteer work experience

• Exceptional interpersonal skills with the

ability to approach sensitive and emotional situations using a flexible,
compassionate, and non-judgmental approach

• Genuine interest in the welfare of animals

and people and values congruent with the organization

• Ability to communicate professionally and

effectively, both verbally and in writing

• Dependable, reliable, and dedicated to

completing assigned tasks and meeting deadlines while also demonstrating
adaptability to changing priorities and work assignments

• Self-motivated with strong problem-solving

and teamwork skills

• Intermediate knowledge of Microsoft Office

including Word, Excel, Outlook, and PowerPoint

• Successful candidate will be required to

complete a police information check at their own expense to be arranged by CHS

• Flexibility to work overtime as

required.

Physical Requirements:

• Physically capable of and comfortable with

safely handling a variety of species including but not limited to: cats, dogs,
rabbits, birds, rodents, and reptiles.

• Capable of lifting up to 50 lbs.
• Perform repetitive motions of walking,

reaching, squatting, bending, pulling, and lifting

Salary:

• $18.65 per hour, increased to $20.60 per

hour upon successful completion of the probationary period

What We Offer:

• Discounts on CHS products and services,

including adoption fees.

• Access to an Employee and Family

Assistance Program and reduced-rate counselling services.

• Free on-site parking.
• A meaningful, mission-driven workplace

where your work directly supports animals and people in the community.

Our Commitment to Inclusion:

The
people and families we serve are diverse, and Calgary Humane Society is
committed to building an inclusive workplace that reflects the community around
us. We believe that different identities, lived experiences, perspectives, and
abilities strengthen our organization and help us better support animals and
the people who care for them.

We
welcome applications from all qualified candidates and particularly encourage
applications from people who have historically faced barriers to employment. We
are committed to an accessible and equitable recruitment process, and
accommodation is available at any stage upon request.

Closing
date: Posting will remain open until a suitable candidate is found.

We thank all applicants for their interest. Only those selected for an interview will be contacted. To ensure a fair and consistent recruitment process, we are unable to respond to telephone or email inquiries regarding applications.

Please visit our careers page to see more job opportunities.