Role overview

Job Overview:

Requirement/Must Have:

Bachelor's degree in a related field.
Direct experience in change facilitation 4+ years.
Experience developing change management deliverables including Change Strategy and Plans, Training Strategy and Plans, Stakeholder Impact Assessments, Communication Strategy and Plans 4+ years.
Experience developing effective communication materials for stakeholders 4+ years.

Responsibilities:

Develop and execute hands-on change management deliverables in support of the initiative.
Create practical change artifacts such as stakeholder assessments, impact assessments, readiness materials, communication products, engagement materials, training materials, job aids, quick reference guides, FAQs, presentations, and end-user support content.
Lead and run stakeholder engagement sessions, workshops, alignment meetings, demos, walkthroughs, and other change-related working sessions.
Work directly with business and project teams to identify impacts, gather information, validate messaging, and translate project changes into usable stakeholder-facing materials.
Draft and update clear communication materials for leadership, business users, operational teams, and other impacted groups.
Develop training materials and user support documentation to support business process, system, or service changes.
Support change impact assessment, stakeholder readiness, rollout preparation, and implementation support activities.
Coordinate and track change-related actions, dependencies, issues, and deliverables to support timely execution.
Support pilot and phased rollout activities, including stakeholder preparation and adoption support.
Work within established project direction and priorities to deliver required change outputs in a timely and practical manner.

Nice to Have:

PROSCI or CCMP certification.
Experience developing and delivering training materials including documentation, computer-based training modules, and training videos 3+ years.
Experience developing readiness programs, training, or stakeholder engagement 3+ years.
Experience gathering requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases or scenarios, business analysis, and business process modeling 2+ years.
Experience working within digital transformation initiatives 3+ years.