Role overview

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

Join Our Team

Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as Commercial Director. This position reports to the General Manager and has a dotted line to the VP Hotel Marketing/Regional Director of Marketing and is Planning/Executive Committee level.

What you will do

The Commercial Director sits on the Hotel’s executive leadership team and directs and oversees all sales and commercial activities with the support of teams including: Sales, Catering, Conference Services, Public Relations, Marketing Communications and Revenue Management to ensure that all activities and bookings are focused to yield maximum revenue per room occupied as well as in all of the Hotel’s outlets. This individual will develop the local Hotel brand and narrative including the Hotel positioning in the market, the storytelling and subsequent programming. The Commercial Director must be able to execute and effectively communicate strategies and tactics employed to all key stakeholders, including Ownership, the Hotel team and our Corporate Office.

The Commercial Director will create and implement marketing strategies and tactics that ensure that all marketing activities focus on maintaining the unique positioning of the property in an ever-changing competitive environment and achieving maximum revenue for the property. The successful candidate will be a proven leader, strategic thinker, motivator and innovator who is highly collaborative and puts people first.

The ideal candidate will have remarkable talent and enthusiasm for sales and marketing, coupled with strategic foresight and a proven track record in both domains. As a key member of the Hotel Leadership team, you will play a pivotal role in shaping strategic and operational decisions.

People Leadership – Recruit, train, and guide division employees. Conduct performance evaluations for direct reports. Most importantly, this leader must possess the ability to build a positive working environment.

Maximize Hotel Revenue – Develop, coordinate and implement programs and activities to positively impact Rev Par performance. Manage the Hotel’s Yield Program.

Marketing, Promotions, Advertising and Public Relations– Develop and implement annual marketing plan. Prepare, monitor and control the annual advertising and business promotion budget.

Sales– Solicit and service selected accounts. Provide “one-up” sales assistance for all key accounts, to maintain an active account load and to act as the Hotel’s sales leader.

Manage Sales Activity – Serve as Hotel’s key contact with organizations such as convention & visitor’s bureau, governmental business bodies and other key accounts. Review, set and monitor all sales goals.

What you bring

This list is not all –inclusive and should only be used as an overview of all actual responsibility.

Applicants are required to have a minimum of 3 years of previous experience as a Commercial Director/Director of Marketing or similar, with a proven track record in both sales and marketing.
Applicants with solid Marketing Communications/Revenue Managements that have a proven record of driving demand and managing high performing teams are also welcome to apply.
Applicants need to have strong revenue and budget management skills, have a creative flair for marketing, have good communication and interpersonal skills and demonstrate effective leadership and the ability to communicate effectively with Ownership.
Applicants must have a 4-year university or college degree or equivalent experience.
Applicants will ideally have knowledge of destination marketing and have been exposed to luxury hospitality marketing in a remote destination.
Must be able to make quick decisions and work in a diverse work environment.
Must be able to build, develop and maintain a cohesive team.
Strong ability to prioritize, organize, and manage competing priorities.
Possess well-developed leadership and problem-solving skills.
Ability to design, develop and deliver effective presentations required.
Excellent reading, writing, and oral proficiency in the English language.
Knowledge of revenue and client management systems strongly preferred
The leader in this position is action-oriented, forward-looking, broad in scope, and requires a pro-active drive to get things done through involvement with others. It requires a strong sense of urgency, initiative and competitive drive to get things done by influencing others, delegating, developing contacts and building relationships. Strong people leadership skills required.
Systems experience preferred with Golden Sales & Catering, Ideas, BI RevFinder, Publicis, and Opera.
Applicant must be available to travel as needed.
The position is based onsite with active involvement with the rest of the planning committee

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

The ability to work in Canada is strongly preferred. Management candidates currently within Four Seasons may qualify for a work permit.

If you are interested in applying for this position, please click on the APPLY button, attach your resume and cover letter in Word and/or PDF format.

What we offer:

Salary Range: $200,000-215,000 annually
Plus Annual Incentive Plan and Housing Allowance
Winter Leisure Pass; ski pass or leisure benefit
Use of the Fitness Facility
Medical, Dental and Sick leave coverage
Employee Travel Program; complimentary and reduced rates at other Four Season
Excellent Training and Development opportunities
Complimentary meal per shift in our employee dining room
Employee Recognition Programs
Dry Cleaning Services

Schedule & Hours:

As our hotel is open 24/7, 365 days a year, we expect our Commercial Director to be flexible in working mornings, evenings, weekends, and holidays.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it’s like to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler on Social Media:

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.