Application Support Specialist - Senior

Job Title: Application Support Specialist - Senior
Location: Toronto, Ontario
Work Model: Hybrid
Duration: 12 months
Submission Deadline: Shortlist Date 2026-07-07, 5:00 p.m.

Description / Responsibilities / Skills

Project Context

• PB4P (Patients Before Paperwork) initiative
• Integration of OTNhub into One Access platform
• Focus on data alignment, accuracy, and governance across multiple systems

Must Have

• 5+ years experience with BMC Helix (custom modules, ticketing, data updates)
• 5+ years experience with identity management systems (NetIQ)
• 5+ years experience with client/data management systems
• Experience managing customer/account-level data updates
• Strong attention to detail and adherence to strict procedures
• Experience working in complex multi-system environments
• Ability to perform high-risk repetitive data updates with precision
• Experience identifying anomalies and escalating appropriately

Responsibilities

• Perform record-by-record data validation and updates across multiple systems
• Validate providers and organizations against registries
• Decommission inactive accounts and align system records
• Support Indigenous-led data framework updates and compliance
• Identify, document, and escalate data discrepancies
• Maintain strict documentation in ticketing and tracking systems
• Ensure compliance with privacy, security, and audit standards
• Manage data across 10 12 integrated systems
• Support training, process adherence, and knowledge transfer

Project Work

• Validate and clean provider and organization data
• Support integration between OTNhub and Agency systems
• Execute large-scale data cleanup (decommissions, renames, updates)
• Maintain data accuracy for enterprise CRM initiatives

Required Skills

• Strong analytical and problem-solving skills
• Experience working with data governance and information management rules
• Ability to follow strict documented procedures without deviation
• Strong documentation and audit tracking skills
• Ability to work in high-precision, compliance-driven environments

Desired Skills

• Knowledge of healthcare privacy/security standards
• Experience troubleshooting and resolving data conflicts
• Strong communication and escalation judgment
• Ability to work with shared services and enterprise systems

Skills

Experience and Skill Set Requirements

Core Technical Experience

• BMC Helix
• NetIQ Identity Management
• Multi-system data management
• Ticketing and tracking tools

Data & Operations

• Data validation and cleansing
• Record-level updates
• Data governance and compliance
• Enterprise system integration support

Delivery & Execution

• High accuracy data handling
• Risk and anomaly detection
• Escalation and audit tracking