Window Coverings Customer Service / Sales

The Window Coverings Customer Service / Sales role involves providing exceptional customer assistance and supporting sales activities to enhance client satisfaction. This position requires managing order processing, client communications, appointment scheduling, and follow-up calls while working independently and reporting directly to the store manager. The role emphasizes a balanced sales approach utilizing CRM software and paper-based documentation tools.

Responsibilities

• Assist customers with product inquiries and selections
• Support sales activities and promote window covering products
• Process orders accurately and efficiently
• Communicate effectively with clients to provide updates and information
• Schedule appointments for consultations and installations
• Conduct follow-up calls to ensure customer satisfaction and repeat business

Preferred Qualifications

• 2+ years of experience in customer service
• High school diploma or equivalent
• Strong skills in customer service, communication, and problem solving
• Effective time management abilities
• Familiarity with CRM software
• Active listening skills to understand and address customer needs

Company DescriptionWe are a retail / commercial Paint store with an interior design / window covering department doing business in Sechelt since 1999.Company DescriptionWe are a retail / commercial Paint store with an interior design / window covering department doing business in Sechelt since 1999.