Role overview

Job Overview:

Responsibilities:

Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware.
Assist with AV setup for internal meetings and events.
Support and assist employees using AV systems, both onsite and remote, including Google Meet, Zoom and Teams,chrome device management, projectors, audio and video conferencing.
Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch).
Okta, Google, and software service administration.
Deploy and support software to end-users.
Respond to support requests at the IT Helpdesk both in person and via our ticketing system.
Managing inventory for hardware and software.
Know and work with your points of escalation to improve the End User experience.
Improving and updating our internal and user facing Kbase.

Requirements:

A positive, service-oriented attitude with a customer obsession mindset.
2-3+ years of experience in IT support roles.
Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc
AV support experience.
Experience with administration of Apple computer products using enterprise management tools.
Knowledge and hands-on experience managing Windows laptops and desktops.
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence.
Strong macOS hardware and software troubleshooting experience.
Solid critical thinking and problem solving skills.
Ability to lift heavy equipment (50+ pounds) as needed.

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading staffing and recruiting powerhouse. Proudly recognized as a nationally and locally certified diversity firm, Cynet delivers agile, scalable talent solutions across industries. With an active footprint in all 50 U.S. states and Canada, we support thousands of consultants through our expansive, high-performing recruitment engine operating across North America and Asia—ensuring speed, quality, and consistency in every hire.