Role overview

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

What You'll Do:

Coordinate follow up care from appointments
Work with Physicians and Nurses in managing client care
Respond to all communications including e-mails and phone calls in a timely manner
Coordinate with other staff to ensure exceptional delivery of service
Answer patient calls from assigned phone queues
Perform other administrative functions including faxing, printing, scanning and mailing to patients and other health care providers and facilities
There is no face-to-face patient contact in this role; the primary interaction with patients is through the telephone or by e-mail. The role is well suited to candidates who have demonstrated the ability to thrive in a changing environment, have excellent organization skills, a strong attention to detail, an ability to prioritize and have experience working with multi-disciplinary teams.

What You'll Need:

Prior experience in a medical administrative or client service position working with outbound medical referrals
Experience in a Medical Office position is an asset
Medical Office Administration diploma is a plus
Excellent written, verbal and electronic communication skills
Proficient in Outlook
Exceptional client service skills
Sound knowledge of medical terminology
Experience with Accuro EMR and Salesforce is a plus

The role is a contract position, primarily remote with an in-office requirement once a month, and the shift hours are Monday to Friday, 8:00 AM to 4:30 PM. The contract is scheduled to end June 11, 2027.

Position Pay Range
$41,830.00 - $57,516.25 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Notice to Candidates: Recruitment Fraud

Please note that Medcan will never request any form of payment from candidates at any stage of the recruitment or hiring process. In addition, Medcan does not utilize third-party immigration consultants or recruitment agents to conduct offers of employment on our behalf. Employment contracts are shared directly by members of the Medcan Talent Acquisition or Human Resources team using official Medcan email domains.

If you receive a request for payment or are contacted by an individual or organization claiming to represent Medcan that appears suspicious, please do not respond or share personal information. Instead, we encourage you to contact us directly at recruitment@medcan.com to verify the legitimacy of the communication.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at recruitment@medcan.com.