C176 - Youth Support Worker - (Part Time)

Title: Youth Support Worker

Number of Positions: 1

Competition Number:C176

Location:Phoenix
Center (Main Campus)

Position Status: Part Time

Shift Timings & Days:(Sunday - Monday) 12:00 am - 08:00 am

Reports to: Assistant Manager - MHSU

Compensation:(Grid 21)
$29.76 - $31.64

Job Summary:
The primary role of a Youth Support Worker is to build
trusting, supportive professional relationships with youth and young
adults. This role works with a multidisciplinary team to support clients to
help them reach their goals and transition to healthy, confident adults as
per a pre-established plan of care. Working in the Youth & Young
Adult (YAYA) Program, this role will provide youth and young adults with
their basic and immediate needs, ensure their physical and emotional well-being
and safety, support them with relapse prevention and treatment, and help
them to transition back to the community when they may be ready.

Client Services:

• Welcome

and orient youth/young adults accessing Phoenix services upon entry to the
Program (i.e., introduce and explain services provided, facility
tours, complete program orientation, etc.)

• Actively

engage with and develop relationships with at-risk youth and young adults
17-24 years of age

• Coordinate

youth meetings and activities, including recreation and life skills,
individually and in consultation with the primary treatment providers

• Respond

to and assist with the provision of clients’ immediate needs, including
food, clothing, recreational opportunities, etc.

• Assist

clients with the completion of instrumental daily activities, including
household upkeep and community participation

• As

per pre-established care plans, work collaboratively with other staff to
assist youth in attaining short and long-term goals, strategies for
meeting these goals, and an action plan for implementation, based on
inputs provided by the MHSU team.

• Assist

youth with accessing external community supports and accompany them if
needed

• Respond

to any medical emergencies or potential behavioral, mental health,
emotional, or substance use concerns using pre-established
trauma-informed practice.

• Maintain

the cleanliness and safety of the residence, including laundry as
needed

• Manage

youth case files, including all relevant reporting and documentation

• Attend

all training and meetings as directed by your manager

• Complete

room searches and room cleans upon client discharging from program

• Monitor

site security and respond to safety concerns, including access to/from the
residence, keeping track of clients’ whereabouts, etc.

• Complete

critical incident reports as per policy

• Other

duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service or

equivalent

• Recent, related experience of one year providing

community social services to youth and young adults and working with
youth and young adult populations, substance use services, mental health,
corrections, etc., or equivalent

• Valid Class 5 driver’s license with clean driver’s

abstract

• Standard First Aid with CPR-C-AED certificate

preferred

• Food Safe certificate preferred
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Food Safe Certification is required

Skills & Knowledge:

• Ability to communicate effectively both verbally and in

writing.

• Ability to deal effectively with others.
• Ability to teach.
• Physical ability to carry out the duties of the position.
• Ability to organize work

Competencies:

Approach to Work

• Demonstrates

initiative, flexibility, adaptability and resourcefulness

• Actively

seeks and incorporates feedback to inform continuous self-improvement

• Sets

goals, creates and implements action plans, monitors progress, and
evaluates results

• Adeptly

manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High

degree of relevant and current job knowledge and skill

• Consistently

produces accurate, thorough, high-quality work in a timely manner

• Builds

and promotes a culture of health and safety in the workplace

• Implements

and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models

independent thinking and creativity

• Demonstrates

effective problem-solving skills

• Makes

clear, consistent, transparent and timely decisions after contemplating
various available courses of action

• Exercises

sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses

themselves clearly and professionally both verbally and in writing

• Displays

high emotional intelligence; uses tact and diplomacy in dealing with
sensitive, complex and confidential situations

• Has

a manner, style and presence that makes a positive impression

• Listens

to and considers others’ views

Personal Leadership

• Models

the organization’s core values of social justice, teamwork, social
innovation, and strength-based practices

• Fosters

enthusiasm, energy and commitment

• Takes

responsibility for personal actions, performance, and health

• Is

reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively

works with their colleagues to ensure organizational success

• Champions

positive working relationships with staff and external partners

• Supports

an environment of openness and champions teamwork and communication across
programs

• Leverages

the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until July 06th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

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