Family Services Associate – Family Room

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Family Services Associate – Family Room

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About the Organization

At Ronald McDonald House British Columbia and
Yukon, we envision a province where families stay close to their sick children.
Today, 2 out of 3 Canadians live in a city or town without a children’s
hospital. Our Mission is to give sick children the healing power of being
together with family.

As a champion of family-centered care, we
enable access to children’s hospitals by providing families with sick children accommodation, meals, and wellness programs
that support their emotional and physical well-being.

Since opening our first 13-bedroom House in
Vancouver in 1983, Ronald McDonald House BC & Yukon has continued to grow
to meet the rising need for support. In 2014, we opened the Heather House, a
73-bedroom House on the grounds of BC Children’s Hospital, along with a Ronald
McDonald House Family Room inside Surrey Memorial Hospital. In 2025, we
expanded once again, opening new Family Rooms at Royal Inland Hospital in
Kamloops, and the University Hospital of Northern BC in Prince George, bringing
comfort, care, and a place to rest to families throughout the province.

With the demand for services increasing, we are
planning for even greater impact through expansion
with a second House. The new Willow House is intentionally designed for
comfort, connection, and wellness, and will offer families more space, more
support and more ways to stay together during the toughest times. We aim to
double our capacity and impact across BC and Yukon over the next five years,
ensuring even more families can stay close when it matters most.

Our
team is the backbone of this mission; serving families, supporting volunteers
and donors, and helping spread awareness every single day.

About the Position

The
Ronald McDonald House Family Room is a rest and respite space within University
Hospital of Northern British Columbia for families with children receiving
treatment. With an overnight guest room, laundry facilities, full kitchen, and
a welcoming lounge, the space is a refuge for parents, siblings, and patients
to step away from the medical environment and focus on being a family.

The
Family Room is open 8:00 AM – 8:00 PM, 7 days a week. This position is part-time 16-20 hours per week, with available shifts on evenings and weekends.

This role engages
with families, staff, visitors, and donors which requires the ability to
interact in a thoughtful, energized, and forward-thinking manner. A preferred
candidate is a multifaceted person who is self-confident, motivated, and able
to work independently while being supported by volunteers. Reporting to the
Family Room Supervisor, the Family Services Associate helps maintain day to day
operations and the services the Ronald McDonald House BC and Yukon provides to
families at the
University Hospital of Northern BC.

The Family Services Associate – Family Room will ensure
everyone who comes into the Family Room is made to feel welcome.

Key responsibilities
include:

Reception

• Greet and

welcome visitors to the Prince George Family Room to ensure a welcoming
and seamless entry for visitors and guests who stay overnight.

• Organize daily administrative operations,

volunteer support and conduct housekeeping duties.

• Receive all

incoming phone calls and answer questions, remembering that every call may
be that of a donor or family in need.

• Greet all

visitors to Prince George Family Room.

• Provide

orientation of the Family Room to all guests and visitors to ensure
compliance with policies.

• Liaise with families, social workers,

housekeeping staff, hospital representatives, donors and others.

• Orient new

families to the Family Room and sleeping rooms as per orientation
procedures.

Administration

• Support and supervise volunteers.
• Ensure security of Family Room and liaise

with hospital security regarding any concerns,

• Provide clerical assistance as needed and

maintain filing system.

• Respond to emergencies in a timely manner

and complete related incident reports for review by the Senior Director,
Family Services and Family Room Manager.

• Adhere to safety and

emergency procedures.

Job Specific Competencies and Skills

• Alignment with

the mission and values of Ronald McDonald House BC and Yukon

• Ability to represent the RMH BC

with a polished, positive and professional demeanor and attitude at all times

• A commitment to working cooperatively

in a team environment with staff, volunteers, families, donors, and the public

• Compassionate and caring with the drive to provide a

high-quality level of service to the families we meet

• Self-motivated, ability to work independently and as a

supportive team member.

• Results driven, high achiever, high

positive energy.

• Organized and solutions oriented
• Active listener who enjoys meeting people

at all levels.

• Basic knowledge of Microsoft Office (Teams, Word and

Excel)

• Ability to prioritize, multi-task, set, and

achieve deadlines.

• Clear and concise English language

abilities, both written and verbal.

• Some flexibility in scheduling is required based on the needs of the

organization.

Experience and Educational Requirements

• Experience working with families or those

in emotional or crisis situations

• Experience in front line reception or

customer service

• Experience with light housekeeping and

physically able to perform light duties including bed, making and furniture
arrangement

• Diploma or post-secondary

education in Social Services, Community Recreation or relevant field.

• Training in San’yas, Mental Health First Aid, and Trauma Informed Care

preferred.

Disclaimer

Please note: all successful candidates will be required to undergo a
vulnerable sector criminal record check.

Please visit our careers page to see more job opportunities.