Sales Manager

Sales Manager

Full-Time | Reports to COO | Burnaby, BC

Serving Vancouver, Victoria, Calgary & Toronto

Lead the Team That Guides People Through One of Life's Biggest Moments

Moving is one of the most significant transitions a person goes through and when someone calls Ferguson, they're trusting us with it. Our moving consultants are the first voice they hear and the relationship that shapes the entire experience. They don't just book jobs. They listen carefully, design the right move, and give clients the confidence that every detail is handled.

That's the team you'll lead and make better every day.

What This Role Is Really About

You'll manage and coach a growing team of inside and outside sales professionals across every market we serve. Conversion is the scoreboard - and you own it. Your job is to build a team that books more of the right jobs, at the right margin, because clients choose Ferguson for our professionalism and expertise - and because your team earns that trust on every call.

Your consultants run face-to-face video consultations, build detailed move plans in real time, and navigate everything from local moves to complex long-distance and commercial relocations. They are advisors as much as salespeople - and you'll coach them to be exceptional at both.

Why Clients Choose Ferguson and Why It Matters to This Role

For over 100 years, Ferguson has earned its reputation through the quality of every client experience - the professionalism of our people, the accuracy of our quotes, the care in how we communicate, and the precision of how we execute. Clients choose us because they feel heard, because we get the details right, and because we follow through as promised.

Your team is the reason that happens. You'll coach them to ask the right questions, communicate with confidence and empathy, and represent the Ferguson standard on every call so that every client who books with us tells someone else about it.

What Makes This Role Different

Every lead is warm - clients reach out to us, and your team earns the booking through the quality of the experience they deliver

• We excel with repeat clients and referrals - the result of doing things right for over a century. Your team is the front line of continuing that
• Inside and outside sales work together - your team ensures the right assessment is chosen for every client, whether it's a video consultation or an on-site quote. You keep that handoff tight so nothing falls through and no client feels passed around
• We promote from within - this role is a launchpad to senior sales leadership as Ferguson grows

What You'll Do

• Lead and coach a blended inside and outside sales team day to day across all Ferguson markets
• Own the scoreboard - team booking percentage, revenue against target, and pipeline health are live numbers you track and act on every day
• Coach on what drives results here - deep discovery, empathetic communication, confident objection handling, and the follow-through that earns trust
• Step into live deals when it matters - you'll close alongside your reps, not just coach from the sideline. Authority takeovers are a defined part of how this team operates
• Run the operating rhythm - daily huddle, weekly pipeline review, scheduled call reviews, and regular role-play sessions across the full team: inside consultants and outside sales managers, including the handoff between them on complex jobs
• Hold the team to response times, follow-up discipline, and conversion standards
• Manage the handoff between inside and outside sales - fully briefed, cleanly closed, nothing lost
• Help build commercial sales strategy and translate it into daily execution
• Own the team end to end - hire, onboard, develop, and when coaching has run its course, make the hard calls

You're Probably Our Person If

• You have direct experience selling or leading a team in moving, home services, logistics, real estate, or hospitality
• You've led or mentored a sales team and know the difference between managing activity and actually making someone better
• You understand that this kind of selling is fundamentally about human connection - and you coach empathy and expertise as seriously as you coach closing
• You're data-fluent and use numbers to drive better coaching conversations, not just to report upward
• You can hold someone accountable directly without damaging the relationship
• You take genuine pride in a team that earns rave reviews, not just a team that hits quota

What You'll Be Part Of

Ferguson is building toward something, and this role is at the center of it. We're working to create a team culture where when the team wins, everyone wins and a rising tide is the goal.

The right person for this role doesn't just want to manage a sales team. They want to grow alongside one and leave every person on it better than they found them.

We Lift Expectations isn't something we say to clients. It's the standard we hold ourselves to, every day, from the inside out.

What You'll Earn

This is a selling leadership role. You carry personal commission because you'll sell alongside your team including stepping into complex deals, authority takeovers, and high-value opportunities. Your earning potential grows directly as your team's conversion and revenue grow.

• Competitive base salary $65,000–$75,000, commensurate with experience
• Team override on all team gross revenue - your team's growth is your growth
• Personal sales commission on deals you close directly
• Quarterly performance bonus tied to team conversion rate and revenue targets
• OTE: $110,000–$135,000

The full compensation structure will be shared during the interview process.

What We Offer

• Health and dental benefits
• A real voice in strategy, this is a leadership role with genuine influence, not just quota management
• Modern Burnaby office with a full CRM and sales tech stack
• Onsite parking and gym facilities
• 100+ years of reputation and referral base, the foundation that makes great sales possible
• Clear growth path to senior sales leadership as Ferguson expands

Our promise is simple: We Lift Expectations. That starts with how we lead our people.

Apply today!

Tell us about a client or a team member whose experience got meaningfully better because of how you showed up. That story will tell us more than your resume.

Ferguson Moving & Storage is an equal opportunity employer. We welcome applicants of all backgrounds.