Role overview

Assistant General Manager – Full-Service Hotel

Please note: This position is located in a welcoming community in Northern British Columbia, and relocation will be required.

Lead, Teach, Coach and Inspire

A well-established, family-owned hospitality group is seeking an experienced Assistant General Manager to help lead a full-service hotel operation.

Working closely with an experienced General Manager, the successful candidate will focus on developing employees, maintaining strong operational standards, delivering an exceptional guest experience, and supporting the continued growth of the property.

About the Company

Our client is a respected British Columbia hospitality organization with a portfolio of hotels, resorts and inns. The company is known for its personalized approach to hospitality and its commitment to service, teamwork, community involvement and employee development.

What Is Offered

Career growth and professional development opportunities
Direct mentorship from an experienced General Manager
Access to specialized leadership training
Competitive annual salary of $57,000–$61,000, based on experience
Comprehensive benefits package
Retirement savings contributions upon enrolment
Hotel and restaurant discounts
The opportunity to join a values-driven, community-focused organization

Position Overview

Reporting directly to the General Manager, the Assistant General Manager will support the day-to-day management of hotel operations and provide leadership to employees across multiple departments.

The AGM will be expected to demonstrate a high level of integrity, professionalism, service and hospitality while ensuring employees have the training, direction and support required to succeed.

Key Responsibilities

Supervise front desk employees, including assigning duties and following up on task completion
Supervise room attendants and support housekeeping operations
Assist with employee scheduling
Train, coach and develop front desk employees
Ensure room attendants receive appropriate training and support
Assist with recruitment and onboarding
Support regular team meetings and employee communication
Order operational supplies and materials as required
Help maximize revenue while effectively managing costs
Assist with accounts receivable, including credit applications, invoicing and collections
Develop a strong working relationship with the food and beverage operation
Monitor bus tours, room allocations, group rates, team bookings and conference accommodations
Assist with the ongoing maintenance and presentation of the property
Communicate hotel events and activities to relevant on-site partners
Support workplace safety and workers’ compensation matters
Complete additional duties as assigned by the General Manager

Ideal Candidate

Recognizes leadership potential in others and actively supports their development
Is comfortable addressing difficult situations when necessary
Demonstrates initiative, accountability and a strong desire to achieve results
Brings previous hotel experience, including at least two years in a supervisory position
Has post-secondary education in hotel or business management, considered an asset
Is legally entitled to work in Canada
Is open and able to relocate to Northern British Columbia

For more questions, please contact Kim Carlson

kim@medaagency.com