Quality Systems Technician

Position Title: Quality Systems Technician

Department: Quality

Company: Protocase Inc.

Location: Sydney, Nova Scotia, Canada

Work Arrangement: On-site

Employment Type: Full-Time

Shift: Backshift (11:00 PM – 7:00 AM)

Level: Intermediate

Full transparency: we work a little differently around here.

This isn’t just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that’s just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At Protocase, your ideas don’t just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you’d want to be a part of and help grow?

Learn more about us here:
https://workdifferently.info/

About The Role:

As a Quality Systems Technician, you will play a key role in maintaining and continuously improving Protocase's Quality Management System (QMS). This role exists to help ensure our processes are effective, our documentation remains accurate, and our quality systems continue to support the production of world-class products for customers around the globe.

Working closely with the Quality Systems Manager, Process Owners, and teams across the organization, you'll help strengthen our quality systems through documentation, auditing, process improvement, and root cause analysis. You'll collaborate across departments to identify opportunities for improvement, support compliance efforts, and help drive a culture of continuous improvement.

What You’ll Do:

• Support the maintenance and continuous improvement of the Quality Management System (QMS).
• Maintain controlled documentation, including procedures, work instructions, forms, templates, and quality records.
• Coordinate and participate in internal audits while supporting external audit preparation.
• Collaborate with departments to investigate issues, identify root causes, and implement corrective and preventive actions (CAPA).
• Monitor Quality Management System Key Performance Indicators (KPIs) and identify opportunities for improvement.
• Work with Process Owners to improve processes and ensure documentation remains current and effective.
• Support quality-related training and promote QMS best practices throughout the organization.
• Assist with continuous improvement initiatives that enhance quality, efficiency, and consistency.
• Ensure quality documentation complies with internal standards and customer or regulatory requirements.

What You Need:

Education:

• Diploma or degree in Engineering, Engineering Technology, Manufacturing, Industrial Technology, Quality, or another related technical discipline.

Experience:

• Experience working in a manufacturing or production environment.
• Experience working with standardized processes, documentation, or process improvement initiatives.
• Experience investigating problems, identifying root causes, and implementing corrective actions.
• Experience collaborating across departments to improve processes and drive operational improvements.

Technical Skills:

• Strong analytical, critical thinking, and problem-solving skills.
• Excellent attention to detail and the ability to identify discrepancies, trends, and opportunities for improvement.
• Strong written and verbal communication skills.
• Excellent organizational and time management skills, with the ability to manage multiple priorities.
• Proficiency with Microsoft Office and the ability to learn new software systems.

Other Requirements:

• Ability to work on-site on our backshift schedule.
• Ability to collaborate effectively with employees across multiple departments.

What Would Be Considered an Asset:

• Experience working within an ISO 9001 or other formal Quality Management System (QMS).
• Experience with document control and maintaining controlled quality documentation.
• Experience participating in internal or external quality audits.
• Experience with Corrective and Preventive Actions (CAPA), root cause analysis, or non-conformance investigations.
• Experience with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.
• Previous experience in custom manufacturing or precision sheet metal fabrication.

What Success Looks Like:

Within your first year, you will:

• Develop a strong understanding of Protocase's Quality Management System and manufacturing processes.
• Build strong working relationships with Process Owners and departments across the organization.
• Independently maintain controlled documentation and support the ongoing effectiveness of the QMS.
• Successfully coordinate internal audits and contribute to external audit readiness.
• Identify and implement process improvements that strengthen quality, consistency, and efficiency.
• Become a trusted resource for Quality Systems, helping maintain compliance while supporting continuous improvement initiatives.

Why Us?

At Protocase, we believe in recognizing and rewarding hard work and dedication. Our starting annual total compensation package—including base salary and performance incentives—ranges from $53,700.20 to $59,812.64, depending on experience.

In addition, you can look forward to:

Training and Growth: We are proud to offer leadership development and skills training opportunities to support your career progression.

Comprehensive Health Care Plan and Retirement Savings Plan: Medical, Dental, Life Insurance, Group Insurance, and an employer-matched Registered Retirement Savings Plan after six months of employment.

‍ Wellness & YMCA Membership: Enjoy access to a cost-shared YMCA membership after three months and participate in wellness committee events like skiing, skating, wildlife park visits, and more!

Vacation: Start with two weeks of vacation, increasing to three weeks after three years and four weeks after five years.

Social Events: Participate in exciting social gatherings such as Hank's Farm, office trick-or-treating, Protojams, seasonal parties, giveaways for local university sports and hockey games, and monthly team lunches.

Rewards & Recognition: Celebrate achievements with programs like Performer of the Month and other company-wide recognition initiatives designed to reward and appreciate your contributions.

Countless Community Discounts: Take advantage of exclusive discounts at local shops and restaurants.

Immigration Support: Protocase proudly supports many employees with their immigration applications under the AIP.

Lifestyle of Cape Breton, Nova Scotia: Experience breathtaking hiking trails, stunning beaches, golf courses, skiing, live music, and a vibrant community—blending nature, innovation, and culture.

Ready to Join Us?

If you’re excited about the opportunity to make a real impact in the world of custom manufacturing, we want to hear from you. Apply today and let’s start this journey of innovation together!