Role overview

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development:

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Foster a collaborative and supportive team environment, uniting colleagues around shared goals.

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Drive continuous growth by coaching, training, and mentoring your team.

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Keep your team informed and engaged through clear, open communication.

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Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence:

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Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.

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Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.

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Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.

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Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance:

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Motivate your team to meet and exceed sales targets and KPIs.

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Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience:

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Set the standard for exceptional customer service and ensure it’s delivered consistently.

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Resolve customer concerns promptly and professionally, creating memorable shopping experiences.

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Represent the Mountain Warehouse brand with enthusiasm and professionalism.

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Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We would love to meet someone who is

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Passionate about delivering outstanding customer service.

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A confident and reliable motivator, with a talent for inspiring others.

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Experienced in all areas of retail, from stock control to visual merchandising.

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A strong communicator who can engage at all levels and provide constructive feedback.

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Proactive and results-driven, with a track record of setting and achieving goals.

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Approachable, trustworthy, and a natural team player.

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Skilled at problem-solving within company guidelines and policies.

What's in it for you?

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Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary

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50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance

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6% vacation pay paid out biweekly

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A stable, successful and supported environment

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Length of service awards

You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!

INDCAN