Role overview

Objective:

To contribute to the overall success of the hotel by providing superior customer service and upholding quality standards for banquet operations.

Duties and Responsibilities:

Set up, service and clean up banquet events
Provide customer service through the completion of routine duties and tasks such as taking, relaying, and serving food and/or beverage orders, providing food and/or beverage product knowledge, managing reservations, handling cash, cheques, credit, and debit card transactions in accordance with Hotel Policies.
Adheres to quality and industry standards when completing tasks.
Follows all grooming and uniform guidelines.
Acts as an Ambassador to the hotel including greeting guests, making them feel welcome, and handling basic inquiries.
Ensure health and safety practices and WCB regulations are followed.
Demonstrates a customer service attitude with internal/external contacts.
Stock supplies, fold napkins, roll cutlery and clean facilities as required.
Other tasks as required, including the restaurant if needed

Education & Qualifications:

Strong preference for one year of banquet experience.
Must be able to work within a team and with minimal supervision.
Resourceful and creative with the ability to work well under pressure and in changing situations.
Team player, flexible and energetic.
Demonstrated excellence in guest satisfaction.
Excellent verbal communication skills
Pro Serve Mandatory

Benefits: