Role overview

About the Opportunity
We’re a fast-growing, mission-driven organization in the behavioral health and recovery support services sector, helping individuals rebuild lives through compassionate, tech-enabled care coordination. As a fully remote team, we operate across Canada with a culture rooted in empathy, accountability, and innovation—leveraging digital tools to streamline administrative workflows and enhance client outcomes.

Role & Responsibilities

Process and manage client intake forms, insurance documents, and recovery program paperwork with accuracy and confidentiality.
Support scheduling, calendar coordination, and reminders for clinical and non-clinical staff across multiple time zones.
Input, update, and maintain client records in our secure electronic health record (EHR) system and CRM platform.
Respond promptly to internal and external inquiries via email and phone, routing communications to the appropriate team members.
Assist with billing documentation, invoice tracking, and basic reconciliation tasks under supervision.
Help implement and follow standardized office procedures to ensure regulatory compliance and operational efficiency.

Skills & Qualifications

Must-Have

Microsoft Office Suite
Google Workspace
EHR Systems
CRM Software
Data Entry
Document Management
Confidentiality Protocols
Remote Collaboration Tools

Preferred

Experience in healthcare or social services admin
Familiarity with Canadian privacy laws (PIPEDA, PHIPA)
Basic knowledge of billing or invoicing systems

Benefits & Culture Highlights

100% remote work with flexible scheduling to support work-life harmony.
Meaningful mission—directly contributing to client recovery journeys across Canada.
Supportive, low-stress environment with regular virtual team check-ins and professional development resources.