Role overview

A & A Customs Brokers has been clearing shipments across the Canadian border since 1979. We’re looking for an experienced and customer-focused Air Ocean Customs Clearance Coordinator to join our team. The ideal candidate will have previous experience working at a customs brokerage in Canada. This position is critical to ensuring shipments are handled in a timely and efficient manner, working collaboratively with the Air/Ocean team to deliver exceptional service to our clients.

If you’re the kind of person who enjoys finding smarter, tech-savvy ways to get things done, we'd love to hear from you.

What you'll do

Review documentation and prepare customs release entries for processing.
Process and manage air and ocean container releases.
Analyze documents to determine applicable tariff classifications, duties, and tax rates.
Collect supplementary information or documentation as needed from customers, carriers, CBSA, and others.
Arrange deliveries for air and ocean shipments and payment of terminal fees.
Communicate with clients by email - clear, concise, and service-focused.
Handle and resolve challenging situations professionally and calmly.
Liaise with other teams for entry follow-up as required.
Maintain strong knowledge of Canadian ports and warehouses.
Enter data into our systems accurately and efficiently.
Complete files within required timeframes and in line with A & A and Canadian regulations.
Review files for accuracy and errors, ensuring full compliance.
Handle phone inquiries.
Take on other duties as they come up - we're a team.

What you bring

2+ years of customs clearance coordination, ideally specializing in air/ocean shipments (preferred).
Certified Customs Specialist (CCS) or an equivalent Canadian designation (preferred).
A strong understanding of Canadian rules and regulations for importing goods.
Tech-savviness. You pick up new systems quickly and like finding efficiencies in digital tools. Experience with ITMr4, Cargowise, and/or CANdata is an asset.
Confidence with Gmail/Front, Google Drive, and Google Sheets.
Sharp problem-solving and critical-thinking skills.
Professional written and verbal communication, including active listening.
Effective work habits: punctual, responsive, and comfortable juggling priorities.
A highly organized, self-starting, flexible, and independent approach, which is important in a remote role.

The Details

Location: Remote - work from home from most locations across Canada. (Some eligibility and home office requirements apply).
Hours: Full-time, 9:00 a.m. - 5:00 p.m. Eastern Time, Monday to Friday.
Salary: $50,000 – $60,000, plus a competitive benefits package.

Why join A & A Customs Brokers?

Work from home. Trade the commute for time back in your day.
Teamwork. A collaborative, professional team that genuinely supports each other.
Room to grow. Real opportunities and programs to keep learning and growing in your field.
Modern and Tech-Focused. A workplace that values innovation, fresh ideas, and client success.

Sound like you? We'd love to meet you. Apply today and tell us a little about why this role is a fit.