Shipper-Receiver/Parts & Service Administrator (3902)

Description

Position Overview

This role combines parts and service administration with hands-on warehouse shipping. About half your time will be spent coordinating the parts department and supporting the service department's administrative needs: ordering, receiving, and tracking parts; keeping inventory records accurate; and ensuring service repairs have the parts they need. The other half will be spent in the warehouse shipping parts and service radios, and shipping new radio orders as needed.

The ideal candidate is organized, detail-oriented, and comfortable moving between computer-based administrative work and physical warehouse tasks. Experience working inside a warehouse or parts/inventory department is required.

Duties and Responsibilities

Parts Department & Service Administration(approximately 25%)

• Maintain parts inventory by reviewing the backorder report and parts needed for service repairs (AWAP – Awaiting Parts) and generate parts orders to Icom Inc. (Home Company).
• Monitor stock levels, set minimum reorder quantities, and reorder as needed to keep parts flowing to the service department, dealers, and customers.
• Handle all parts-related correspondence with the Home Company, including purchase order requests. Make sure all AWAP orders are communicated and follow up on any ordering issues until they are resolved.
• Receive parts in E1 (JD Edwards), create part numbers for new items, and maintain pricing, item descriptions, part number changes, and discontinued parts.
• Release parts from backorder once new shipments arrive.
• Record inventory adjustments for parts used by the service department.
• Respond to parts inquiries from dealers, customers, and internal staff by phone and email, providing part numbers, pricing, and availability, and entering parts orders.
• Support service department administration, including logging incoming service radios, tracking repair and parts status, and preparing return shipping paperwork.
• Perform cycle counts and take part in scheduled physical inventory counts.

Warehouse Shipping & Receiving(approximately 75%)

• Ship in this order of priority: (1) parts orders, (2) repaired service radios, (3) new radio orders as workload allows.
• Pick, verify, and pack orders using handheld warehouse scanners, choosing the right packaging so products arrive safely.
• Review packing lists for special shipping and handling instructions.
• Choose the best courier for each shipment, process manifests and shipping paperwork, and sort outgoing packages by carrier (e.g., FedEx, UPS, Purolator, Canada Post).
• Unload incoming shipments with the warehouse team, check them against shipping documents, and put product away in the correct bin locations.
• Complete special order requirements such as kits and battery or antenna swaps.
• Keep the warehouse and parts department clean, safe, and organized.

General

• Cross-train in other departments as needed to support coverage.
• Perform other related duties as assigned.

Qualifications

• 1–2 years of experience in parts, inventory control, or warehouse administration, including ordering, receiving, and keeping inventory records.
• Hands-on warehouse experience in shipping, receiving, or order picking/packing in a warehouse, distribution centre, or parts department. Delivery or route-driving experience alone does not meet this requirement.
• Strong computer skills, including order entry and experience with an inventory or ERP system (JD Edwards/E1 experience is an asset).
• Experience using handheld scanners and courier shipping systems.
• High accuracy and attention to detail, with basic math skills for counts and reconciliations.
• Well organized, able to set daily priorities, manage several tasks at once, and meet deadlines.
• Good phone, email, and written communication skills in English, and the ability to work well in a small warehouse and office team.
• Flexibility to shift priorities based on department workload and customer needs, and to work overtime as needed.

Physical Requirements

• Regularly lift boxes up to 20 kg (45 lbs), and occasionally up to 32 kg (70 lbs), with or without accommodation.
• Stand, walk, bend, and lift for extended periods during warehouse duties.
• Work in a warehouse where the temperature changes with the season.

Preferred

• Experience in the two-way radio or electronics industry.
• Familiarity with electronic components and the ability to identify part types on sight (e.g., transistors, diodes). Ability to read schematics is helpful.
• Customer service experience in a high-volume phone environment.
• Experience with kitting or light assembly.
• Forklift certification.
• Valid BC driver's licence.