Role overview

Pinnacle Fund Services (“Pinnacle”) is a privately-owned company headquartered in Vancouver that provides high-quality accounting and administrative services to hedge funds, private equity funds, and other investment vehicles in Canada, the United States and internationally. Pinnacle provides clients with responsive service and provides employees with a dynamic workplace and career growth potential. To deliver services to our growing client base, Pinnacle is seeking candidates for a Senior Manager to join our Private Equity Team.

Job description

Reporting directly to the AVP of Private Equity, the Senior Manager is responsible for leading a team of managers across Pinnacle Canada and Pinnacle Europe. In this role, you will partner closely with Managers to ensure teams consistently deliver high-quality service to Pinnacle’s clients, including fund accounting, financial reporting, and monthly net asset valuations of fund portfolios. The Senior Manager also plays a key role in overseeing and coordinating strategic and operational initiatives while collaborating with both internal and external stakeholders.

We are looking for proactive team players with a strong work ethic to join our growing entrepreneurial company. Candidates with prior experience in Fund Administration or the fund industry will find this role particularly appealing as it presents an opportunity for development and career advancement with Fund Administration. This position offers an exciting pathway for professional development.

Responsibilities

Client Relationship Management

Serve as the principal Client Relationship Manager for clients, ensuring client are met and satisfaction is maintained
Lead client and fund onboarding efforts, managing resources and deadlines for smooth integration
Facilitate check-ins with clients, promote relevant services, and respond promptly to client requests
Analyze client and operational metrics, recommending improvements to enhance service delivery

Operational Management

Conduct thorough reviews of financial reporting packages and statements to ensure compliance with accounting standards
Oversee teams to ensure Pinnacle standards for accuracy, efficiency, and timely financial reporting are consistently met
Lead or contribute to strategic projects aligned with company growth
Monitor financial metrics such as budget versus actuals to ensure effective resource allocation and operational efficiency

Team Leadership

Plan team resources and workload allocations in line with business demands, proactively developing skills and infrastructure for high performance
Provide coaching, training, and feedback to support employee growth and engagement
Work with teams to set performance goals, conduct quarterly and annual performance appraisals in line with Pinnacle’s performance management process
Participate in recruitment and talent development initiatives to build effective teams

Desired skills and experience

Prior experience in the fund industry of at least 5 years is required
Prior experience in a managing role of at least 4 years managing client relationships, deliverables and communication In-depth knowledge of closed ended funds required
Accounting designation required
Strong knowledge of accounting concepts
Strong knowledge of Microsoft Excel
Solid interpersonal and communication skills
Strong organizational skills
Ability to handle multiple demands, competing priorities, and constant change
Ability to allocate time effectively and manage tight deadlines
Prior experience with PFS-Paxus is desired, but not required

Why Pinnacle Fund Services?

At Pinnacle Fund Services, we're committed to providing our employees with a comprehensive benefits package that supports their health, well-being, and professional growth. Here are some of the perks and benefits that set us apart:

Extended Health Benefits
RRSP Employer Match Program
Competitive Compensation
Annual discretionary bonus
Educational Support
Work-Life Balance
Remote Firm, with some in-office days with purpose (learn, build relationships, collaborate & socialize)
Exposure to all aspects of the business

Thank you for your interest in Pinnacle Fund Services. We look forward to meeting you and learning about your next steps in your career.

We are committed to creating a diverse and inclusive workplace and welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected status. We believe a diverse workplace is essential for driving innovation and achieving success, and we strive to provide equal opportunities for all employees.

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Job Post Disclaimer

Pinnacle does not accept resumes from employment placement agencies, head-hunters, or recruiters who do not have a formal contractual arrangement with us. Any unsolicited resume, candidate profile, or other information received from a supplier not approved by Pinnacle will not be considered. Pinnacle will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.