Patient Care Coordinator

Patient Care Coordinator – Edmonton, AlbertaAvant Respiratory provides clinical consultation, diagnostic services, and treatment for a wide range of sleep disorders, helping patients across Canada sleep better and live better. We're growing, and we're looking for a Patient Care Coordinator to join our Edmonton team.

This is a great fit for someone who enjoys being the friendly, organized presence patients can count on – someone who thrives on variety, juggles details well, and genuinely cares about the people they're helping.

What You’ll Do

• Provide day-to-day support to patients and help answer their questions so they get the care they need
• Provide day-to-day support to our Respiratory Therapists and other team members as required
• Obtain patient medical histories and insurance information; update medical charts and enter patient data
• Coordinate appointment types for patients, including booking and rescheduling follow-ups
• Review data on clinical activity and prepare associated reports as required
• Answer telephone inquiries from patients and others, screening calls to determine nature and urgency, referring calls as appropriate, and scheduling appointments
• Assist patients with insurance pre-authorizations and claim approvals
• Maintain the cleanliness and serviceability of equipment, arranging for maintenance and repair as needed
• Perform other miscellaneous job-related duties as assigned

What We’re Looking For

• A minimum of 2+ years in an administrative position
• Experience in health care or sleep therapy is an asset but not required — training is provided
• Experience using an EMR system is considered an asset
• Excellent organizational and administrative skills with impeccable attention to detail
• Proficiency with the Microsoft Office Suite
• A positive, supportive attitude and strong client service skills — our patients deserve the best
• Ability to quickly learn and understand new processes in a constantly changing environment
• A professional, friendly, interpersonal manner with strong customer service values
• Strong written and verbal communication skills
• Good time management skills and the ability to work effectively under pressure and meet deadlines
• Ability to multi-task, assess situations, and prioritize tasks accordingly

Job Details

• Schedule: Monday to Friday, 8-hour shifts
• Job Type: Full-time
• Training Location: 10230 142 Street NW (West Office)
• Permanent Location: 2951 Ellwood Drive SW
• Pay: $19-$23/hour, based on experience

What We Offer

• Extended Health, Dental & Vision Care
• Disability & Life Insurance
• Paid Vacation + Sick Time
• RRSP Matching
• Excellent work/life balance

If this sounds like the right next step for you, we'd love to hear from you.

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