C183 - Program Supervisor - (Full Time Temporary)

Title: Program Supervisor - (Full Time Temporary)

Number of Positions: 1

Competition Number: C183

Location: Rising Sun

Position Status: Full Time Temporary

End Date: March 31, 2027

Shift Timings & Days: (Monday - Friday) 04:00
pm - 12:00 am

Reports to:Program Manager

Compensation:(Grid 30) $31.98 - $33.84

Job Summary:

The Program Supervisor is
accountable for the daily operations of the program and ensures that
operational and quality standards are always maintained. Works to ensure a
safe, well maintained, and healthy environment

Staff Supervision

• Provides supervision, direction, coaching and assistance to Residential

Support Workers in the completion of daily operating tasks and routines

• Supervises staff by performing duties such as assigning work,

providing feedback and evaluation, orienting new staff, and maintaining
timekeeping and attendance records. Resolves staffing problems, including
calling in staff to ensure appropriate staffing levels

• Supervises medication administration and is accountable for

ensuring accuracy and completeness of administration and documentation for the
medication program

• Orients, trains, supervises, and evaluates new employees,

volunteers and practicum students on shift responsibilities and routines and
reports to supervisory position

• Motivates staff team to maintain and exceed agency work

standards. This position does not involve hiring, firing, or disciplining
employees

• Ensures that all documentation for shift tasks, responsibilities

and routines are completed

• Performs other tasks and duties as required.

Client Support

• Role Modeling-Acts as a positive role model for clients. Teaches

clients effective social and interpersonal skills through tasks of appropriate
daily living and social activities

• Environmental Support - Contributes to maintaining a therapeutic

environment following therapeutic community principles which encourage
awareness of inter-dependence of community members, and the value of
responsible concern for self and others

• Monitors - residents' behavior and activities and reports to

program director, if necessary

Qualifications:

• Diploma in

Community Social Service

• 2

years of experience working with marginalized populations, substance use
services, mental health, corrections, etc., or equivalent

• Experience in a non-profit

setting is an asset

• Satisfactory completion of a criminal

records check with vulnerable sector screening is required

• Satisfactory completion of Tuberculosis

Screening form is required

• Satisfactory completion of Employee

Immunization Record form is required

• First aid certification with CPR is

required

• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Valid Class 5 driver’s

license is required

Skills & Knowledge:

• Knowledge of Windows, Microsoft Word,

Excel, and database management systems

• Knowledge of and ability to operate

standard office equipment, including: telephone system, fax machine,
photocopier, printer, and computerized building security monitoring system

• High level of integrity and dependability

with a strong sense of urgency and results-orientation

• Strong problem solving, analytical, and

creative skills with the ability to exercise sound judgement and make decisions
based on accurate and timely analyses

• Strong interpersonal skills and ability

to communicate effectively in writing and verbally in English

• Demonstrated commitment to the social

sector with a passion for the organization’s mission is essential

Competencies:

Approach to Work

• Demonstrates

initiative, flexibility, adaptability and resourcefulness

• Actively seeks and

incorporates feedback to inform continuous self-improvement

• Sets goals, creates

and implements action plans, monitors progress, and evaluates results

• Adeptly manages

competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely

manner

• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the

workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after

contemplating various available courses of action

• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in

writing

• Displays high emotional intelligence; uses tact and diplomacy in

dealing with sensitive, complex and confidential situations

• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork,

social innovation, and strength-based practices

• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational

success

• Champions positive working relationships with staff and external partners
• Supports an environment of openness, and champions teamwork and

communication across programs

• Leverages the expertise and experience of others for organizational

success

Closing Details:

Closing Date

Internal applications will be
accepted until July 22nd, 2026, 04:00 pm

“All employees, including laid off
and displaced employees, are entitled to apply on the vacancy and be considered
pursuant to the provisions of Article 12.9.” Internal applicants must notify
the manager of intent to apply.

External applicants will be
reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are
welcome to apply.

Phoenix is committed to employment
equity and encourages applications from people of all gender identities and
expressions, persons with disabilities, Indigenous peoples and visible
minorities. Persons with disabilities who anticipate needing accommodations for
any part of the application and hiring process may contact our HR department.
Any personal information provided will be maintained in confidence.

While we thank all applicants for
their interest in this opportunity, only those selected for an interview will
be contacted.

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