Consumer Proposal Inquiries Administrator

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.

Position Summary

We are currently seeking a Consumer Proposal Inquiries Administrator to join our team. The ideal candidate will provide superior customer service and administrative support for the Consumer Proposal file administration process. This role has the flexibility to work from home and an uninterrupted high-speed internet connection is a must.

Responsibilities

• Primarily phone and email communication to provide for timely resolution of issues for clients, creditors and other stakeholders including but not limited to the following:
• Addressing proposal payment requests, NSF payments and mitigating defaults
• Coordinating revival processes

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• Efficiently respond to current clients inquiries relating to the status of their file
• Answering questions directly or indirectly pertaining to the proposal and debtor’s financial affairs in general
• Issuing status and other miscellaneous letters to the debtors, creditors etc.
• Liaising with other team members to ensure efficient and diligent administration of the proposal estates
• Ensure phone queues are cleared and assigned tasks are completed on a daily basis
• Work together with colleagues to help assist the clients
• Participate in ongoing training to improve technical knowledge

Qualifications

• Previous insolvency experience
• Post-secondary education or related equivalent experience
• Insolvency Administrator Certificate (asset but not required)
• Ability to de‑escalate challenging situations while maintaining professionalism, strong conflict‑resolution, and high standard of customer service in a fast‑paced environment.
• Excellent verbal and written communication skills to speak effectively with clients and other third parties
• Strong attention to detail and the ability to multitask in a fast-paced environment
• High computer literacy including the ability to learn new programs
• Excellent time management and organizational skills
• Great interpersonal skills to deal with team members, staff, and clients
• Strong learning skills
• A team player who can also work independently and take ownership of their workload

Benefits, and Perks

• Remote work model
• Vacation and wellness days
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Position: Consumer Proposal Inquiries Administrator

Location:Remote with expectation to attend company events

Industry: Financial Services

Employment Type: Permanent/Fulltime

Salary:$41,000 - $46,000

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.