Business Analyst - Junior

Job Title: Business Analyst - Junior
Requisition Title: Business Analyst - Junior for eReferral
Location: Toronto, Ontario
Work Model: Hybrid
Duration: 9 Months
Shortlist Date: 2026-07-13, 4:00 p.m.

Must Haves

• Understanding of PHIPA principles:
• Consent
• Collection
• Use
• Disclosure
• Safeguards of Personal Health Information (PHI)
• General understanding of the roles of:
• Health Information Custodians (HICs)
• Agents under PHIPA
• Demonstrated experience with:
• Requirements gathering
• Documentation development
• Presentations
• Briefing notes
• Stakeholder engagement
• Strong analytical, problem-solving, communication, negotiation, and interpersonal skills.

Project Description

Ontario Health requires a Junior Business Analyst to support onboarding activities for eReferral and related digital health services.

The resource will support Ontario Health's established onboarding methodology by:

• Validating Health Information Custodian (HIC) status.
• Reviewing Client Information Forms.
• Supporting clinician onboarding.
• Confirming legal authority and organizational relationships.
• Supporting migration to Ontario digital health services and EHR access.

Role Overview

The Business Analyst will contribute to onboarding and access validation initiatives by:

• Categorizing clinician users.
• Mapping users to approved HIC types.
• Validating legally responsible individuals.
• Supporting onboarding approvals.
• Documenting business requirements and business rules.
• Engaging stakeholders to ensure onboarding accuracy and compliance.

Responsibilities

Business Analysis

• Gather, document, and analyze onboarding requirements.
• Work with stakeholders and subject matter experts.
• Support business process analysis activities.
• Define and document business rules.
• Conduct issue analysis and resolution activities.
• Prepare reports and status updates.

Health Information Custodian Validation

• Validate HIC status and legal structure information.
• Review Client Information Forms.
• Confirm legally responsible parties.
• Support onboarding approval processes.

Stakeholder Engagement

• Work with clinicians, healthcare organizations, and internal teams.
• Support onboarding communications.
• Assist in stakeholder meetings and discussions.

Process Improvement

• Support business process mapping activities.
• Analyze onboarding workflows.
• Recommend improvements to consistency and efficiency.

Deliverables

Primary Deliverables

• Categorization and mapping of clinician users to approved HIC types.
• Validation of legally responsible parties for onboarding approval.
• Business requirements gathering and documentation.
• Business process mapping.
• Stakeholder engagement support.
• Analysis reports and onboarding documentation.

Required Skills

PHIPA Knowledge

Strong understanding of:

• Personal Health Information Protection Act (PHIPA)
• Consent management
• Collection of PHI
• Use of PHI
• Disclosure of PHI
• Safeguarding PHI

Healthcare Knowledge

• Understanding of Health Information Custodians (HICs).
• Understanding of HIC agents.
• Knowledge of Ontario healthcare organizations.
• Knowledge of Ontario EHR and digital health services.

Desired Skills

• Information Management principles and practices.
• Business process mapping.
• Functional modelling.
• Stakeholder management.
• Documentation development.
• Requirements analysis.
• Collaboration and teamwork.

Evaluation Criteria

PHIPA Knowledge 10%

• Understanding of PHIPA principles:
• Consent
• Collection
• Use
• Disclosure
• Safeguards of PHI

Health Information Custodian Knowledge 40%

• Understanding of:
• Health Information Custodians
• Agents under PHIPA
• Healthcare organizational structures

Business Analysis Skills 25%

• Requirements gathering.
• Documentation creation.
• Presentations.
• Briefing notes.
• Stakeholder engagement.

Communication & Stakeholder Engagement 25%

• Stakeholder management experience.
• Analytical and problem-solving skills.
• Decision-making ability.
• Written communication.
• Verbal communication.
• Interpersonal and negotiation skills.

Knowledge Transfer Requirements

Resource Responsibilities

• Transfer knowledge throughout the engagement.
• Share all documentation and artifacts with Ontario Health.
• Participate in walkthrough sessions.
• Support team handoff activities.
• Ensure all deliverables are available for review and sign-off.

Knowledge Transfer Methods

• Team collaboration throughout engagement.
• Documentation handoff.
• Demonstrations and walkthrough sessions.
• Formal transition activities at project completion.

Additional Terms

• Ontario Health systems cannot be accessed outside Ontario without approval.
• Ontario Health equipment must remain within Ontario unless approved.
• Candidate will be issued a laptop.
• Candidate must provide:
• Additional monitor
• Mouse
• Private home office
• Hard-wired internet connection
• Failure to meet remote-work requirements may result in full-time onsite work.