Role overview

Company Description

Housed in a historic Calgary building, The Guild is a community-centred restaurant celebrated for robust flavours and spirited hospitality. Joining us means becoming part of a team that thrives in an energetic, service-driven environment, delivering memorable dining experiences with pride and precision. You’ll engage guests in a lively, welcoming atmosphere, contribute to a culture of excellence, and help craft moments that leave a lasting impression. This is the perfect setting for hospitality professionals who flourish in dynamic environments and appreciate working within a space rich with character and history.

What's in it for you?

Gratuities
Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
Discounted gym membership
Access to our Employee Assistance Program for confidential support
50% dining discount at all O&B restaurants for you and up to three guests
Employee Referral Program
Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

Under the direction of the Front of House Management Team, Servers are extremely knowledgeable about all food and beverage items in the restaurant. By adhering to the steps of service they answer questions, provide recommendations and create a positive guest experience. Servers maintain a clean section and monitor food quality to ensure all items are held to O&B presentation standards. Through knowledge, accuracy and efficiency our servers provide the upmost satisfaction to our guests.

The day to day:

Create a positive guest experience through interaction and adherence to the steps of service
Be knowledgeable of all food and beverage items in order to make recommendations
Answer questions about food, beverages, wine and other restaurant functions and services
Utilize seat-specific ordering so to not auction food when it is delivered to the table
Ensure accuracy when entering information into the POS system
Monitor food quality and presentation standards
Ensure guests are satisfied with their food and service
Respond promptly and courteously to any guest request or concern
Monitor the cleanliness of section and ensure all materials and areas are clean and free from clutter
Be thoroughly familiar with the causes of food contamination and the methods of prevention
Follow all food safety standards and systems
Be aware of any special requests, inclusive of guest allergies
Complete opening, closing and side-duties efficiently and safely
Other duties as assigned or required

Qualifications

Minimum of 2 years of serving experience in a similar environment
ProServe Liquor certification required
Strong attention to detail with a commitment to accuracy and consistency
Ability to remain calm, professional, and efficient in a fast-paced environment
Excellent organizational skills with a demonstrated ability to drive sales
Proven ability to multitask and prioritize effectively
Strong oral and written communication skills
High level of food and beverage product knowledge
Ability to maintain professional urgency and momentum throughout shifts
Flexible availability, including evenings, weekends, and holidays as needed
Legally eligible to work in Canada

Additional Information

Oliver & Bonacini's Diversity Commitment

At Oliver & Bonacini Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

We thank all applicants for their interest in Oliver & Bonacini Hospitality; however, only suitable candidates will be contacted to continue the application process.