Role overview

We are looking for an energetic and results-oriented Online Client Advisor, who will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience managing the interactions via phone, chat, email and through all the new remote devices. The Online Client Advisor serves as the first point of contact for clients seeking guidance on products and services. This role requires a blend of wellness knowledge and customer caring skills. This role is responsible for sales based on a multi-segment approach, responsible for understanding the client's wellness goals, recommending suitable products or services, addressing concerns, and ensuring a personalized, supportive remote shopping experience. They track client progress, provide motivational support, and adjust recommendations based on feedback. Additionally, they are adept at using digital communication tools and maintain up-to-date knowledge of the latest trends in fitness and wellness. Their goal is to foster a positive, long-term relationship with the client, contributing to their health journey and the brand's success.

In this role, Online Client Advisor plays a crucial part in selling luxury fitness products and services, providing a premium customer experience, understanding the customer's needs and offering the best solution for their desires. You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns by creating a strong relationship (via call/email/ chat).

Requirements

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills, caring approach and strong teamwork. You are cool-tempered and able to handle rejection.

What you should bring:

Preferred professional experience in providing a high-quality service focused on Client expectations and sales
Bachelor's Degree, ideally with business development experience and/or physical education study.
Excellent (phone) sales techniques and communication, interpersonal skills
Excellent written, oral & listening skills
Experience in working in a team in sales and caring - oriented environments
Outstanding negotiation skills with the ability to resolve issues and address complaints and doubts
Long term customer relationship approach
Proactive, enthusiastic, & with a problem-solving attitude
Ability to identify process improvements
Fluency in English
Knowledge of CRM management
Knowledge of Salesforce would be a plus

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)