Role overview

DescriptionThe Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Field Supervisor works closely with fellow team members, Operations Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.
Key Responsibilities

Provide positive customer service experiences for all Impark customers and clients
Ensure location is operated and maintained to Impark’s company standards
Assist customers with meters
Direct customers into parking facilities
Process refunds
Provide information to customers on long term parking options
Process cash transactions and deposits
Daily site inspections and equipment checks
Maintenance of site system software
Correspondence and communication with all company departments as needed.
Reporting and requesting of equipment servicing/repairs
Work outdoors, exposed to all weather conditions
Manage site staff
Other duties as assigned by manager
Wear assigned uniform
Ability to work independently and in a team environment
Must be mobile and able to cover the entire site
Must be able to work outdoors through inclement conditions

Staff Supervision

Coordination of staffing for attended site based on regular manpower requirements and site activity.
Staff disciplinary action when required, including issuing of written warnings. Subsequent monitoring and follow up action, and participation in grievance/dismissal proceedings.
Monitoring of personnel to ensure compliance with company uniform and service standards.
Completion of paperwork related to staff hiring, transfer, termination, and hours worked.

Lot Maintenance/Set-Up

Regular review of the lot’s physical condition including signage, surface, lighting, automated equipment, etc.
Initiation of work orders dealing with any necessary maintenance repairs or improvements ensuring that necessary coding information is provided for accounting purposes and capital expenditure items are approved as needed.
Liaison with contractors, maintenance department, equipment suppliers, and Landlord/Property Manager
Ensure that all accounting and contract information is distributed to ensure appropriate internal set up of site.

Skills, Knowledge and Expertise

Excellent verbal and written communication skills.
Customer service oriented.
Pleasant and energetic personality.
Excellent working knowledge of Microsoft Office and Citrix based applications.
Hands on working knowledge of parking equipment and related software.
Ability to multi-task.
Able to work and thrive in a fast paced environment.
Ability to prioritize tasks in an ever changing environment.

Benefits

Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home
Paid Vacation:Enjoy well-deserved time off to relax, travel, or spend time with family