Billing & Collections Specialist

This is a remote position.

Berkeley Payment

Billing & Collections Manager

Location:Toronto (Remote)

Reports To:Director, Finance

Department:Finance

Employment Type:Full-Time

About Berkeley

Berkeley is a Financial Technology company that’s rewriting the rules of B2B payments. We’re building smart, scalable, and secure payment infrastructure for our partners—and we’re just getting started. As a nimble, high-growth fintech, founded in 2005, every team member has the chance to contribute in meaningful, visible ways.

The Opportunity

We’re looking for a Billing & Collections Manager to own the full billing lifecycle—from month-end invoicing and collections through to reconciliation and new-program setup. This is a hands-on role at the center of how Berkeley bills its clients and recovers revenue.

Your defining mandate is billing automation. With tens of billing line items driven by a wide array of billing drivers, our invoicing is complex—and today it’s largely manual. We want someone who will not just run the billing cycle, but re-engineer it: standardize how we invoice, translate our billing logic into rules a system can execute, and build the templates, integrations, and controls that move us from manual invoicing to a scalable, automated engine. This is the single most important outcome of the role.

You’ll thrive here if you’re equally comfortable issuing an accurate month-end invoice, chasing down an aged receivable, and designing the workflow that makes both faster next quarter. You bring a data-driven, business-minded lens—you look at billing as a system to be measured, optimized, and automated, not just a task to be completed.

What You’ll Do

Billing Automation & Process Design (Primary Focus)

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Lead the transition from manual invoicing to an automated billing engine—the central objective of this role.

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Map and standardize billing logic across 40+ line items and their varied billing drivers, translating contract terms into rules that can be executed systematically.

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Create and maintain invoicing templates, and design scalable, low-touch workflows that reduce manual input, cut cycle time, and increase accuracy.

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Partner with Finance leadership and the Tech team to specify, test, and roll out billing automation tooling and integrations across QuickBooks Online, Payhub, and client A/R platforms.

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Document billing processes and build controls that make the automated cycle auditable and repeatable.

Billing & Invoicing

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Prepare and issue month-end client invoices, and close any gaps between the associated cost and revenue GLs.

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Set up billing for new contracts and programs, and index contract terms against the billing matrix.

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Investigate and resolve invoicing discrepancies, pricing variances, and billing disputes.

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Guard against revenue leakage—ensure every billable activity across the line-item catalog is captured and invoiced accurately.

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Prepare client statements of account.

Collections & Receivables

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Own the accounts receivable aging schedule and the collections follow-up cadence.

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Design and run a structured reminder sequence to recover outstanding balances while preserving client relationships.

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Recommend escalations, payment plans, and write-offs where appropriate.

Client Funds & Settlement

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Fulfil routine client funding, fund transfer, and invoice settlement requests.

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Settle invoices by credit card.

Reporting, Close & Controls

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Own and report on billing and collections KPIs—DSO, aging, collections effectiveness, and revenue leakage—to Finance leadership.

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Support month-end close: prepare billing support, reconcile billing to the GL, and document balances.

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Maintain accurate records and support internal and external audits, given the role moves client funds.

Key Projects

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Implement annual price increases in line with contractual workflows—track effective dates and escalation terms, apply increases accurately across affected clients and programs, and communicate changes.

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Partner with the FP&A team to provide the invoice data and analytics needed to assess Program and Client performance.

Mailbox & Request Management

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Own and triage the shared accounting mailbox.

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Manage a high volume of ad hoc client and internal requests across multiple platforms, prioritizing accuracy and responsiveness.

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Act as a liaison between Finance and Sales/CSM on contract-to-bill setup, ensuring new deals are billed correctly from day one.

Requirements

Who We’re Looking For

This role moves client funds and issues invoices tied to specific contract terms, so a high bar for accuracy and detail is non-negotiable. Above all, we’re looking for someone who is genuinely good at streamlining complex billing processes and building the foundation for automation—and who approaches billing as a data-driven system to be measured and optimized.

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5–7 years of experience in billing, collections, revenue operations, or a related finance/business function.

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A business background, ideally data-driven—comfortable analyzing billing data, defining metrics, and making decisions from the numbers.

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A demonstrated track record of streamlining complex processes and building toward automation.

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Working knowledge of QuickBooks Online.

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Strong Excel skills (e.g., pivot tables, lookups, and comfort structuring large datasets).

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Strong written communication skills.

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Comfortable managing a high volume of ad hoc requests across multiple platforms at once.

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Ability to learn multiple platforms on the job—Metabase (internal reporting), Payhub (client fund movement), and Ariba and Coupa (client-side A/R invoicing).

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High attention to detail, given the role moves client funds and issues invoices tied to specific contract terms.

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Payments or fintech industry experience is an asset, not a requirement.

Benefits

What We Offer

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Full-time position.

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Flexibility to work remotely or from our Head Office in Downtown Toronto.

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A fantastic culture.

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Health, dental, and insurance benefits.