Role overview

Position: Account ManagerDepartment: Account ServicesReporting to: Account DirectorLocation: Remote within CanadaPosition Type: Full-Time, PermanentSalary Range: $65,000- $79,000 CAD per year, plus eligibility for company bonus and benefitsHours: Monday – Friday, 8 hours/day(plus a 30-minute unpaid break), in your time zone. Flexibility is required to align with client needs.Core Business Hours: 9am - 3pm CT
If you crave a workplace that values your ideas, your growth and development and where you can learn from the best, then you're exactly who we're looking for. We're not interested in the status quo - we're here to shape the future of agrimarketing. And we know you share that passion too.
As one of the largest ag-focused agencies in the world, we challenge people and brands to be more than they imagined. At our core, we’re a team of outperformers who are committed to growing ourselves, our colleagues, our clients and our business. We’re looking to attract and grow creative and strategic minds who share our desire to outperform in their careers and in their lives. With the right people, we will create great outcomes for clients, employees and Think Shift. See a future for yourself at Think Shift? Keep reading!
SUMMARYYou get excited about creating and executing integrated marketing strategies. You excel at showing leadership and love working with a team to gather creative and client input. You build and strengthen transparent client relationships, helping and growing the client every chance you get.
ACCOUNTABILITIES40% Client Management: Own the relationship, under promise and over deliver

Lead the discovery process with clients, collaborate with team members and embrace clients as partners, using their input to inform and inspire creative ideas
Effectively draft, present, and explain all agency work/proposals to clients
Ensure clear articulation of client and agency deliverables with timelines
Ensure leadership is involved in significant client meetings
Grow key client relationships and meet (or exceed) financial goals
Stay apprised of clients’ products, services and marketing developments as well as industry and competitor changes to proactively provide the best service for each client

25% Project Management: Drive the bus

Collaborate with project teams to develop big ideas and brand proposition
Ensure account coordinator and creative/development team is apprised of all relevant account and project details and strategic goals where required
Oversee the management of projects from concept to completion; ensure work is properly scoped and estimated accurately, organize project kickoffs, keep apprised of project process driving towards agreed-upon timelines, and ensure client satisfaction

20% Communication Planning: Drive the process internally and with the client

Provide marketing, strategic, brand and digital based solutions for assigned client accounts
Collaborate with creative teams and leverage their skills in implementing integrated marketing strategies
Oversee implementation of approved plans and strategies and all forms of primary research
Write and present detailed, well-researched communication plans to agency teams and clients

15% Administrative: Focus on getting the job done, not who’s going to get it done

Review and proofread all production materials to confirm they meet standards, strategic goals and are error-free prior to client presentation
Sign off on all client invoices and billing worksheets, ensuring they are within project scope
Define and manage Think Shift administration process with clients

We’re looking forFunctional

Undergraduate degree in business with a focus on marketing or (an equivalent combination of education and experience may be considered)
7+ years of experience in a client service/ marketing role
Must have agriculture experience
An AI-positive mindset
Experience with brand management and strategic business initiatives
Proven experience in sales, budget planning and proposal writing
Financial and business acumen
Extensive experience in the advertising/ marketing industry with some digital knowledge
Strong presentation and communication skills
Must be able to travel between Canada and the United States; a valid passport is required

Behavioural

Client Intimate: Customer centric attitude with a strong passion to do what it takes to grow client relationships, invest the time and effort to build equity and deliver value so as to become a trusted advisor.
Hustle: Ability to think strategically and creatively, providing the client with a plan of action supported by new ideas or solutions that will help exceed client expectations and surpass internal goals. Create the great idea when they didn’t ask for it.
Team Player: Strong team leadership skills, supported by a team-first attitude, volunteering to take on new clients or help a team member in need. Adding to the well-being of the agency’s culture is also a priority.
Communication: Superb listening and communication skills. Listen to learn, assess what’s required, determine the necessary team and share the information they are required to know to build a solution the client approves of.

BENEFITSThink Shift provides an attractive, market-researched comprehensive compensation plan, which includes base salary and company bonus. Employees enjoy a range of benefits, some of which include:

Flexible remote work arrangements
Medical, dental and vision benefits coverage as of day 1
Life and travel insurance as of day 1
Unlimited wellness days so you can be at your best
3 weeks of vacation
Celebrate your birthday with $150 and a PTO day
Semi-annual bonuses (based on company performance)
Professional development opportunities
Employee referral bonus
Annual company retreat

Our Freedom with Responsibility PhilosophyAt Think Shift, we believe our unique culture and philosophies make us different in a good way. Our talented team of multi-disciplined creators and strategists have one thing in common: the drive to outperform and to help our clients do the same.
We believe in providing guidelines for Think Shifters to operate within instead of putting up fences that can restrict true creativity and diversity of thought. With the freedom to operate in a way that best works for them, it allows everyone to bring their best selves to work. But with great freedom also comes great responsibility and the expectation of following through on what you say you’ll do. We understand this approach is not for everyone. Think Shift is for those who blaze the path for their own growth and challenge the status quo to find a better way. It’s for those who are committed to protecting, preserving and overall, enhancing what has been entrusted to them. Our AI PhilosophyAt Think Shift, we believe people are the advantage and AI multiplies it. The best work still comes from human judgment, taste, and relationships, and AI just gets us there faster. It's actual intelligence plus artificial intelligence.
AI fluency is a baseline expectation of every role here, not a nice-to-have, and because the tools keep changing, the learning never really stops. And that's the point. Think Shift is for people who want to help draw the map, not wait for someone to hand them one. If that's you, we should talk.
We Want You to Be YOU!At Think Shift, we want everyone to feel comfortable bringing their complete and authentic selves to work. We believe that when individuals bring their unique experiences, backgrounds, knowledge, perspectives and self-expression to the collaborative process, our team becomes even more amazing. We are committed to fostering a diverse and inclusive workplace and welcoming talent from all backgrounds. As part of our stewardship commitment, Think Shift continually strives to create a culture of respect and fairness for all.
If you require any accommodation or support during the recruitment process, please let us know.