Role overview

AR Collections Clerk
Our client is searching for an AR Collections Clerk to join their team. This role is responsible for managing a high-volume accounts receivable portfolio, applying customer payments, and supporting collection efforts while delivering exceptional customer service. Working closely with both internal teams and customers, the successful candidate will help ensure timely collections, accurate payment processing, and strong account management. The ideal candidate is detail-oriented, customer-focused, and enjoys working in a fast-paced, collaborative environment with opportunities to contribute to process improvements and special projects.
Your success will be defined by your ability to:

Manage an assigned portfolio of approximately 700-850 customer accounts
Perform collection activities on overdue accounts while maintaining positive customer relationships
Apply customer payments accurately and efficiently based on remittance information
Monitor customer account aging and proactively follow up on outstanding balances
Investigate and resolve billing discrepancies and account issues
Process credit card payments and assist with customer account maintenance
Generate customer statements and support regular account reconciliation activities
Maintain accurate customer records and documentation within the ERP system
Communicate professionally with internal stakeholders and external customers via phone and email
Support ongoing process improvements, system implementations, and other departmental projects as required
Ensure compliance with company policies, procedures, and established accounts receivable processes

Your strengths include:

Post-secondary education in Accounting, Finance, Business, or a related discipline is considered an asset
3+ years of Accounts Receivable and collections experience
Experience managing a high-volume customer account portfolio
Strong customer service skills with the ability to handle collections professionally and respectfully - must be comfortable on the phone!
Experience processing cash applications, customer payments, and credit card transactions
Knowledge of ERP systems; experience with Solar, Epicor, or similar systems is considered an asset
Excellent attention to detail with strong organizational and time management skills
Strong analytical and problem-solving abilities with the ability to resolve account discrepancies
Excellent verbal and written communication skills
Proficiency in Microsoft Office, particularly Excel
Ability to prioritize competing deadlines while maintaining a high level of accuracy
A collaborative attitude with a strong work ethic and commitment to continuous improvement

If you are interested in this role and meet the above criteria, please click the "Apply" button to send your resume directly to Michelle Pavzner.

Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta's best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between client and candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.

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