C177 - Addictions Support Worker - (Full Time Temporary)

Job Title: Addictions Support Worker (Full Time - Temporary)
Number of Position:1
Competition Number: C177
Location:Phoenix Center (Main Campus)

Position Status:Full Time - Temporary

Shift Timings & Days: (Monday - Wednesday) 12:00 pm - 08:00 pm, (Sunday) 11:00 am - 07:00 pm

Reports to: Senior Manager - MHSU

Compensation:(Grid 34) $33.49 - $35.31

Job Summary

The Addictions Support
Worker at Phoenix Society assists clients experiencing mental health and substance
use issues. The position is responsible for client support and community
building, floor management, case management, and supporting group programs. The
Addictions Support Worker facilitates the recovery and capacity-building of
clients to maximize their potential and support their goals for successful
independent living in the community.

The Addictions Support
Worker provides appropriate care (non-clinical) in areas such as support with provides a variety of day-to-day physical, emotional, and social supports,
advocacy, life skills assistance, information, resources, and demonstrations.

Responsibilities:

Support Services

• Participates in case planning with clients and/or

healthcare providers by performing duties such as interviewing clients to
identify problems and needs, obtaining required information from a variety of
sources such as families and care providers, documenting client needs and
wants, and assisting clients to determine appropriate programs

• Provides

individual support with respect to demonstrations, modeling, and behaviour
management to clients, their families, and their personal networks, to assist
with the development of physical, social, emotional, and life skills such as
maintaining personal hygiene, housekeeping, meal planning and preparation,
meeting financial obligations, making and keeping appointments, and
interpersonal skills

• Contribute to maintaining a therapeutic environment

following therapeutic community principles which include empathy, compassion,
accountability, utilizing trauma informed principles, and encouraging
supportive relationships within a community setting

• Observes

clients, identifies and assesses potential emergency situations by conducting
baseline and daily check-ins of client progress, and develops short-term
strategies to deal with such situations. Reports medical, behavioural, and
other problems as required. Provides feedback and input regarding clients’
needs, performance, and progress

• As

part of an interdisciplinary team, and in accordance with established
guidelines, facilitates Psycho-Educational client workshops covering areas such
as life skills and mental health, emotions, behaviour, relapse prevention,
contingency management, and transition planning

• Identifies

available social, economic, recreational, and educational services and
resources in the community that will meet clients’ needs. Provides clients with
related information and connect clients to relevant community resources,
services and opportunities

• Support

responses to critical issues such as suicide risk, worsening mental health
issues, depression, anxiety, etc., based on recommendations from the Clinical
team

• Articulate

and reinforce program guidelines to the clients encourage positive engagement
and interactions

• Monitoring

client’s activities within residential buildings to ensure that areas are
appropriately used for their purpose

• Ensure a safe milieu on the treatment floors
• Act

as an advocate for the client during their stay at the Phoenix Centre

• Completes

and maintains client related records and documentation such as care plans,
progress reports, statistics, and daily logs.

Community Relations

• Act

as a liaison with the community and promotes/encourages community involvement
in the program

• Maintain

current knowledge of social, economic, recreational and educational resources
in the community

Qualifications:

• Diploma in Community Social Service
• 2

years of experience providing one to one and group support in the community
social services sector.

Or an equivalent combination of education,
training, and experience

Or other Qualifications determined to be
reasonable and relevant to the level of work

• Experience

working with marginalized populations, substance use and mental health services,
mental health, and corrections beneficial

• Knowledge

of the social determinants of health, the biopsychosocial model of addiction,
and concurrent disorders and harm reduction principles

• Satisfactory completion

of a criminal records check with vulnerable sector screening is required

• Satisfactory completion

of Tuberculosis Screening form is required

• Satisfactory completion

of Employee Immunization Record form is required

• First aid certification

with CPR is required

Skills & Knowledge:

• Understanding of concurrent disorders,

addictions, and addictions supports

• Computer skills, including Microsoft

Office applications, Outlook, and experience using a client information system
or medical records system

• Excellent

knowledge of the issues pertaining to recovery,
substance use, concurrent disorders, and homelessness

• Knowledge of the BC Mental Health Act,

Community Care and Assisted Living Act, Adult Care Regulations, Personal
Information Protection Act, etc., and other facilities and community resources

• Good

knowledge of facilitation, mediation, and conflict
resolution techniques

• High level of integrity and dependability with

a strong sense of urgency and results-orientation

• Strong case management, client support and

consultation skills

• Ability

to make effective referrals, reflecting in-depth knowledge of community
resources and strong relationships with community partners

• Ability

to lead and work in a trauma-informed practice

Competencies:

Approach to Work

• Demonstrates

initiative, flexibility, adaptability and resourcefulness

• Actively

seeks and incorporates feedback to inform continuous self-improvement

• Sets

goals, creates and implements action plans, monitors progress, and evaluates
results

• Adeptly

manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge

and skill

• Consistently produces accurate, thorough,

high-quality work in a timely manner

• Builds and promotes a culture of health and safety

in the workplace

• Implements and enforces best practices in health

and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely

decisions after contemplating various available courses of action

• Exercises sound judgment in the best interests of

the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally

both verbally and in writing

• Displays high emotional intelligence; uses tact and

diplomacy in dealing with sensitive, complex and confidential situations

• Has a manner, style and presence that makes a

positive impression

• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social

justice, teamwork, social innovation, and strength-based practices

• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions,

performance and health

• Is reliable and accountable; shows up on time ready

to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure

organizational success

• Champions positive working relationships with staff

and external stakeholders

• Supports an environment of openness, and champions

teamwork and communication across programs

• Leverages the expertise and experience of others

for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until July 06, 2026 at 5:00pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.

View all jobs at this company