Lumber Sales Assistant

Lumber Sales Assistant
Vernon, BC

Our Lumber Sales Assistant keeps things moving. With a strong focus on both the details and the customer experience, they play an important role in supporting Tolko's sales team and ensuring orders flow smoothly from start to finish. From maintaining reload inventory availability, coordinating product releases,andmanaging order files to assisting withorder entry during peak periods, this position helps keep our sales operations running efficiently. If you're organized, proactive, and enjoy being part of a fast-paced team, read on to learn more.

We’re looking for a Lumber Sales Assistantto join our team in Vernon, British Columbia.Our head office houses Tolko’s corporate services groups including Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, Human Resources, and Corporate Administration.

Our ideal candidate has the following qualifications:

• Post-secondary education in a related field.
• Previous customer service or sales experience preferred.
• Strong customer service orientation with a passion for building relationships.
• Excellent interpersonal, organizational, and computer-based analytical skills.
• Must be a self-starter with a high degree of initiative, resourcefulness and creativity.
• Must be able to work effectively in a fast-paced team environment.
• Knowledge of the forestry industry is considered an asset.

We value diversity at Tolko and know that experience and knowledge comes in many forms.  Even if you don't have all the qualifications above, please apply. We would love to hear your story and have you grow with us.

In this role, you will:

• Manage reload inventory updates, ensuring available volumes are accurately reflected for sale on the board.
• Coordinate product releases and oversee reload order files to support timely customer deliveries.
• Proactively monitorand follow up on delayed orders, working with internal teams to resolve issues and meet customer expectations.
• Respond to customer inquiries regarding order status and shipment timing.
• Support the sales team by reducing administrative workload associated with order tracking and release requests.
• Assist with order entry, including purchase orders (POs), transfer orders (TOs), and sales orders.
• Process high volumes of orders during peak periods, ensuring accuracy and timely system updates.
• Collaborate closely with traders and sales teams to maintain efficient order flow and support daily business operations.
• Help improve operational efficiency by allowing sales and trading teams to focus on customer relationshipsandmarket opportunities rather than administrative tasks.

So, what’s in it for you?

• You’ll take on an exciting new challenge with supportive team members. 
• You’ll earn a competitive salary based on your skills and experience. The expected base salary range for this position is $44,250 to $59,000 per year. 
• You’ll be eligible for excellent benefits, so you don’t have to choose between your bottom line and your wellbeing or your future. 
• You’ll be supported in continued development through on-the-job training and mentorship. 

If you want to work in a sustainable, future focused industry, there is no better place than Tolko. Our family has been producing innovative forest products for over 65 years. Our focus remains on sustainably managing our forests and our business for upcoming generations.

We want YOU to join our family. Come Grow Here! Apply today at www.tolko.com/careers. 

About the North Okanagan Valley

The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia.  Surrounded by lakes, these communities provide family-friendly living with lots of amenities and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce… whatever your pleasure, you’ll find it here.  Watch this video to learn about the region and find out why life is better here. 

To protect the privacy of your personal information, please ensure that when you apply, you are directed to Tolko’s job board at https://recruiting.ultipro.ca or you are accessing Tolko job opportunities through our website at www.tolko.com/careers.