Role overview

Recruitment BeeLink is looking for a Senior Commercial Property Manager for one of its clients, a well-established real estate owner and developer based in Montreal, to join a growing commercial property management team.

About the company:
Our client owns and manages a diversified portfolio of commercial and industrial properties, including retail, commercial, and industrial spaces, located primarily in Montreal. The portfolio is a mix of newer and older buildings, several of which are currently undergoing major capital improvement projects.

Job description:
Reporting directly to ownership, the Senior Commercial Property Manager will oversee the day-to-day operations and maintenance of the commercial and industrial properties in the portfolio while mentoring and supporting a team of two commercial property managers. This is a senior, hands-on role for a candidate who can take full ownership of a mixed commercial and industrial portfolio, including buildings with complex mechanical systems (HVAC, boilers, chillers, generators, etc.). As the primary emergency contact, the position requires availability on a 24/7 basis to respond to situations arising across the portfolio. The role is based on-site at the company's head office in Montreal, with regular visits to properties throughout the day. For the right candidate, this role offers the potential to grow into a Director of Commercial Properties position.

Key responsibilities:

Coordinate, supervise, and follow up on the daily maintenance and operations of buildings, including work performed by the maintenance team and subtrades.
Manage tenants' service requests on a daily basis, developing strategies to better meet their needs while maintaining a strong focus on customer service.
Implement, coordinate, and follow up on the service work order system, ensuring repairs are prioritized and completed in a timely manner.
Inspect properties, facilities, systems, and equipment to ensure proper functioning, and schedule maintenance as required; coordinate work with building maintenance staff and/or subtrades and follow up to ensure completion.
Evaluate the current and future needs of all assigned buildings, particularly the condition of elevators, roofs, ventilation systems, and fire alarms.
Maintain accurate and up-to-date documentation of maintenance activities.
Make recommendations, solicit quotes, and/or negotiate service contracts as needed (monthly, seasonal, or yearly) for all properties in the portfolio.
Assist in the preparation of annual budgets for the various buildings, and mentor two commercial property managers on budgeting and daily operations.
Continuously evaluate and compare budgeted figures against actuals, explaining variances.
Enforce building regulations, issue verbal and written notices when necessary, and report all infractions to head office.
Program access cards, remotes, and similar systems as needed.
Supervise, coordinate, and follow up on leasehold and tenant improvements.
Ensure buildings comply with applicable laws and regulations (health and safety, environment, etc.); manage communication and resolution of any infractions issued by the municipality, and follow up with city inspectors.
Read and interpret commercial leases, and ensure lease terms are properly reflected in Yardi.
Formulate building safety and security manuals as needed.
Oversee and contribute to capital expenditure (CAPEX) projects on older buildings undergoing major renovation work; OPEX budgeting experience is an asset.
Perform any other related duties as required.

Profile sought:

Bilingual (French and English), spoken and written—required.
Minimum 5 years of experience as a property manager in a commercial real estate environment, ideally with industrial exposure as well; a background primarily in commercial/industrial properties is strongly preferred over one primarily in residential.
Strong knowledge of construction and real estate, including basic mechanical/building systems (pumps, emergency generators, HVAC, boilers, chillers, sprinklers, pools, etc.)—an engineering background is a significant asset.
Experience with capital expenditure (CAPEX) projects on building renovations; OPEX budgeting experience is an asset.
Ability to read and understand commercial leases.
Solid financial acumen, with the ability to build and manage various budgets.
Superior organizational and time-management skills, with the ability to prioritize, multitask, and meet deadlines.
Strong problem-solving skills, with the ability to listen, understand, and respond appropriately.
Ability to work independently and use sound judgment when assessing difficult situations, with minimal supervision.
Good computer skills (Word, Excel, Outlook); knowledge of Yardi (Voyager/Genesis) is required.
Strong communication skills and the ability to manage relationships with tenants and stakeholders.
Resilient and thick-skinned, with the ability to juggle several priorities at once in a fast-paced, hands-on environment.
Comfortable taking direction and running with it, within a close-knit, entrepreneurial, family-type environment.

Conditions and benefits:

Competitive salary up to $150,000, based on experience.
Full-time, permanent, on-site position based at the company's head office in Montreal, with regular travel to properties across the portfolio.
Reports directly to ownership, in a hands-on, open-door environment.
Opportunity to lead and mentor a team of two commercial property managers.
Clear growth path toward a Director of Commercial Properties role for a candidate who demonstrates strong leadership and ownership of the portfolio.
Health benefits + parking on-site.