Case Manager - Veterans

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Case Manager - Veterans

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CMHA
Kelowna & District is hiring a full-time Case Manager. This position offers
37.5 hours a week with a typical work week of Monday – Friday, 8:00am – 4:00pm.

WHO IS A CASE MANAGER?

The
Case Manager (CM) in the Veterans Program supports veterans (former
members of the Canadian Armed Forces (CAF), including Rangers and reservists,
or former members of the RCMP who are experiencing homelessness or at imminent
risk of homelessness. This includes addressing
their individual needs and goals through coordinated, person-centered case
management. The CM works collaboratively with veterans to promote housing
stability, health and well-being, mental health and substance use recovery,
financial stability, access to benefits and services, life skills and community
connection. The CM provides individualized support, advocacy, system
navigation, referrals, and ongoing follow-up based on each veteran’s
circumstances, strengths, and goals.

WHAT DOES A CASE MANAGER DO?

• Provides

intensive Case Management services and support to a small caseload of clients
(7-10 maximum) that are experiencing, or at significant risk of, being unhoused

• Collaborates

with participants in creating individualized support plans of care unique to
each person and reviewed and/or modified regularly

• Provides

case management, outreach, advocacy and access to information and other
services

• Provides

services that address the unique needs of clients, such as developing life
skills, navigating systems and services, integrating mental health and
addictions supports

• Provides

services in the client’s home and in the community, transporting clients to
appointments and other resources

• Moves

clients in and out of their homes including packing, carrying, and movg client
belongings

• Meets

regularly with the Coordinator and team to review caseloads and troubleshoot
client concerns

• Facilitates

connections and referrals to other community services, including medical
facilities, mental health services, social assistance programs, and substance
use services

• Collaborates

with partner organizations and coordinates services to provide seamless
experience for service users

• Provides

an ethical, efficient and therapeutic approach to dealing with crisis
intervention in a timely manner

• Collaborates

with emergency response teams, law enforcement, and medical personnel when
necessary

• Maintains

written and computerized records, including case notes, data/statistical
information, and other relevant documentation using databases

• Works

within the program budget, monitors expenditures, and assists with financial
reports

• Provides

information for reporting on grants and funding to the Coordinator as needed

• Performs

other related duties as assigned

YOUR STRENGTHS & EXPERIENCE:

• Diploma

in Social Services or related field

• Experience

working with people with serious mental illness and/or addictions and those
that have experienced homelessness required

• 1-2

years of relevant experience

• Reliable vehicle and ability to

transport participants and travel between facilities and other locations daily

• Valid Class 5 BC Driver’s License
• Ability to provide a Driver’s

Abstract & ICBC Claims & Insurance History Record

• Ability to obtain Rate Class 007

Business Insurance

• Criminal

Record Check clearance in the Vulnerable Sector

• Certificates

in First Aid, CPR, and Naloxone considered an asset

• Ability

to engage respectfully and develop rapport with individuals, with multiple
barriers, through a harm reduction lens

• Communication

skills to effectively support clients

• Ability

to work in cooperation with team members and independently

• Understanding

of and commitment to working with people experiencing mental health concerns
and substance use

• An

understanding of the unique needs and circumstances of veterans that are
experiencing or at risk of homelessness

• Knowledge

of current best practices and approaches in preventing and ending homelessness

• Knowledge

of health and social service systems

• Ability

to complete tasks in a timely and efficient manner, utilizing good
organizational skills

• Ability

to manage multiple cases efficiently and effectively

• Ability

to maintain consistent professional boundaries, exercising mature judgment and
understanding of safety concerns

• Understanding

of Harm Reduction theory and demonstrated ability to implement harm reduction
strategies

• Understanding

of Intentional Outreach, Housing First, Rapid Re-Housing, and Shelter Diversion
principles

• Understanding

of working with a Trauma Informed lens

• Familiar

with or ability to learn Homeless Individuals and Families Information System
(HIFIS)

• Proficient

understanding of Microsoft Outlook, Word and Excel

• Strong

attention to detail

• Critical

thinking, problem-solving, and decision-making skills

• Conflict

resolution and crisis intervention skills

• Ability

to be regularly exposed to individuals who are struggling with and/or
recovering from trauma, drug/alcohol use, homelessness, mental health
challenges and/or mental illness

• Ability

to be regularly exposed to and in direct contact with dust, dirt, germs and
human bio-products

WHO IS CMHA KELOWNA & DISTRICT?

At
CMHA Kelowna & District, we are dedicated to Mental Health in our
community. No matter how old or how young, we provide support for families and
individuals through programs that promote positive mental health and support
recovery, while championing the elimination of barriers that can prevent people
from thriving. We are a dynamic, innovative and visionary
organization. We are looking for someone who shares our vision of a mentally
healthy Kelowna and are passionate about making a difference in our
community by bringing their particular expertise to our organization.
To learn more, check out our website at www.cmhakelowna.org

CMHA KELOWNA & DISTRICT OFFERS YOU:

• A

competitive hourly wage of $26.57

• Dental,

Health & EAP Benefits

• Wellness

Spending Account

• RRSP

matching program

• Vacation

& Personal Health Days

• A

workplace culture that fosters learning, transparency, trust and teamwork

As
an employer, CMHA Kelowna & District strives to create a workplace that
respects and values all individuals, minimizes bias, and promotes the
equity, diversity, and inclusion of different perspectives and ideas. At CMHA
Kelowna & District that means welcoming diversity in mental health, race,
ethnicity, and culture. It also means diverse abilities, age, religion, sexual
orientation, socio-economic status, gender identities, education, marital
status, language, and physical self-expression. These values are embedded
in the work CMHA Kelowna & District does every day.

We
appreciate and thank all applicants for their interest, however only
short-listed candidates and those legally eligible to work in Canada will be
contacted.

Please visit our careers page to see more job opportunities.