Role overview

Join Our Team!

The Opportunity:

Vision Ford is looking for an experienced and customer-focused Senior / Lead Service Advisor to join our Service Department. This role is ideal for a motivated professional who combines strong automotive knowledge with leadership, sales ability, and operational expertise.

The hours of work are Monday to Friday from 7:30am to 4:30pm (40 hours per week)

Why work with us:

Competitive Wages
Benefit Plan (starts on 1st day of work)
Pension Plan (after 6 months)
Paid Sick Days
Great work culture
Employee discounts on cars and furniture

Responsibilities:

Greet customers, assess vehicle needs, and provide clear maintenance and repair recommendations
Review vehicle history, mileage, and manufacturer guidelines to identify required services
Explain the value and urgency of work, obtain approvals, and support service sales goals
Open, prepare, and maintain accurate work orders with all required documentation
Coordinate with technicians to ensure all work is properly communicated and completed efficiently
Manage and optimize the service schedule, balancing workload based on capacity, skills, and priorities
Adjust appointments as needed to handle urgent repairs and maintain productivity
Review completed work with technicians and ensure accuracy of documentation and repairs
Collaborate with the BDC and internal teams to improve scheduling, efficiency, and customer retention
Track performance metrics, identify opportunities, and support overall service department success

Qualifications:

Completed high school or GED. Post-secondary education is an asset
Must have a valid driver's licenses and a clean driver's abstract
Must be computer literate - be able to use Microsoft Outlook, Excel, and be able to learn a new computer program
Must be bilingual in English and French
Proven experience as a Service Advisor (senior or lead experience preferred)
Strong automotive knowledge and understanding of service operations
Excellent customer service and communication skills
Leadership mindset with the ability to coordinate workflow and priorities
Organized, detail-oriented, and able to multitask in a fast-paced environment
???????Sales-driven with a focus on delivering value to customers

Pay rate: This position pays $20 to $26 depending on experience. Preference will be given to candidates with previous experience in a Service Advisor role.