Role overview

Why work for the Town of Canmore? For starters, you can take great pride in our collaborative organization, its positive work culture, and our amazing group of talented people. Our staff genuinely care about our community and accomplish outstanding work each day for its citizens. As a municipal government organization, the Town of Canmore exists to serve the community and visitors to Canmore. The organization is committed to supporting a triple bottom line sustainable future for all by promoting wellness and active living, being leaders in environmental stewardship, and ensuring the effective and efficient use of taxpayer dollars.
Position Overview:
Reporting to the Manager of Information Technology, the Application Support Analyst is responsible for providing specialized technical support for the Town’s Human Capital Management (HCM) system, Dayforce, as well as providing cross-coverage for other line-of-business applications.This role works closely with Human Resources and other business units to identify and resolve system issues, configure and implement system changes, coordinate with vendors, and ensure applications effectively support business processes. The Analyst develops reports and performs data analysis to support operational and decision-making needs, while maintaining accurate system documentation.Collaboration with internal stakeholders, IT team members, and external vendors is essential to deliver reliable, secure, and user-focused application services that support the Town’s digital operations.
Core Accountabilities:

Act as the primary IT liaison for the Dayforce HCM system, partnering closely with Human Resources
Collaborate with HR subject matter experts to understand business processes, priorities, and system requirements
Provide advanced support for application issues, ensuring timely resolution and clear communication with stakeholders
Maintain strict confidentiality and discretion when handling sensitive employee, payroll, and personal data
Administer and regularly review role-based access and security controls to ensure appropriate governance and compliance
Monitor system performance and proactively identify and resolve issues impacting reliability or user experience
Identify opportunities to improve workflows, automation, and system configuration to enhance efficiency and user adoption
Develop and maintain reports, dashboards, and data extracts, and perform analysis to support HR operations and business decision-making
Support integrations and data exchanges between the Dayforce HCM system and other corporate systems
Maintain accurate and comprehensive documentation of system configurations, processes, and support procedures
Provide user support, guidance, and training materials to promote effective use of the application and adherence to standard processes
Coordinate system updates, testing, and changes with HR and vendors, ensuring alignment with governance and change management practices
Build and maintain effective working relationships across IT, HR, and other departments to support service delivery and continuous improvement
Manage and respond to service requests and incidents through the IT helpdesk system
Collaborate with other Application Support Analysts within IT to cross-train on key systems and processes

Education & Qualifications:

Post-secondary education in Computer Science, Information Systems, Business Analysis, or a related field – required
Minimum 2–3 years of experience in an application support or systems support role – required
Experience supporting HRIS / HCM systems, preferably Dayforce – preferred
2–3 years of experience in business analysis, including requirements gathering and process improvement – required

Experience:

Demonstrated ability to collaborate effectively with business units and subject matter experts
Strong analytical and problem-solving skills with ability to diagnose root causes
Ability to work with sensitive and confidential information
Experience supporting enterprise applications including configuration and troubleshooting
Ability to identify and implement process improvements
Strong understanding of access management and security practices
Experience developing reports and performing data analysis
Ability to communicate technical concepts clearly to non-technical users
Ability to manage competing priorities and adapt to change
Commitment to continuous learning

Interpersonal Qualities

Confident, approachable, and service-oriented
Strong organizational and time management skills
Ability to work independently and collaboratively
High degree of professionalism and accountability
Analytical and methodical approach to problem-solving
Strong oral and written communication skills

Salary & Benefits:

Pay Range - $49.96 to $52.73 per hour. Compensation will be calculated based on the successful candidate’s related work experience and education
Full-time temporary position for 1 year
35 hours work week
Temporary Benefits
Eligible for hybrid work
Personal development & learning opportunities
Positive work culture
Work-Life Balance

Closing Date for Applications: This posting will remain open until filled.
How to Apply: To apply, please combine your cover letter and resume into a single document (PDF or Word) and click on the "APPLY NOW" link below. To help us learn more about you, in your cover letter please clearly detail the following:

Why do you want to be a Application Support Analyst for the Town of Canmore Information Technology Team?
What skills, experience, and (most importantly) attitude will you bring to enhance the team and enrich our community?