Role overview

Job Title: UX Designer - Senior

Location: Toronto, Ontario M3M 0B4

Work Model: Hybrid

Duration: 6 months

Extension: 1 Time

Must Haves

Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
3+ years of relevant experience in participating in complex projects (products) of different sizes, ensuring alignment to plans, best practices and incorporating user-centred design processes and agile (scrum) methodologies.
Demonstrated experience in communication and mediation skills with business teams and core team members to ensure Client projects (products) are progressing according to schedule

Description / Responsibilities / Skills

Description

Experience and Skill Set Requirements

There are four (4) distinct delivery phases in which user experience designers (task based I&IT consultants) produce deliverables following Ontario Digital Service Design playbook, which outlines the standard process for user experience design.
Delivery Phase 1) Discovery: The UX Designer's responsibilities during this phase are to build an understanding of the problem space/statement, the long and short-term business goals, and the user and business needs.
Delivery Phase 2) Alpha: Alpha is about testing hypotheses and experimentation.
Delivery Phase 3) Beta: Executed within the context of Scrum methodology, the UX Designer performs the following Agile ceremonies: Stand-up meetings, Sprint Planning, Backlog grooming, Reporting, Acceptance, and Retrospective.
The designers are at the spearhead of this methodology, creating and validating user stories for the developers (typical) one iteration ahead.
Delivery Phase 4) Live: The goal is to continuously monitor, research, test and iterate for as long as the service is active.

Deliverables

Facilitate the Kick-off meeting with the project team to produce such outputs as: Business Model Canvas, 5 Whys, User Personas, Stakeholder Mapping, Strategy Map, Short- and Long-Term Goals, Fears and Challenges, Problem Statement
Inception (Science Fair Day)
User Storyboard to communicate a story through images displayed in a sequence of panels that chronologically maps the story's main events.
Technical Service Blueprint, a diagram that displays the entire process of service delivery including support systems
Defined business Key Performance Indicators (KPIs)
Produce "clickable" prototypes of multiple possible solutions
Produce a business proposal to justify funding for the next phase (Beta)
Create a plan and prioritized list of features to be completed in the Beta phase
Conduct accessibility compliance testing of the solution within each iteration.
Analyze usage analytics and user behaviour patterns to track and measure key performance indicators.

Experience & Skill Set Requirements

User Experience Design 40%

Ability to iterate your designs and solutions efficiently and intelligently.
Degree or diploma in graphic design; degree or certification in usability, human-computer interaction, and technical writing a plus
Experience in facilitate User Research and Usability testing. Accessibility compliance testing is a plus.
Experience in facilitate User Research and Usability testing activities to produce such outputs as:
User Interview Topic Maps
User Interview Scripts
User Interview Synthesis (collection, aggregation and analysis) of written observations recorded during each interview
User Research Findings Report

Relationship Management - 20%

Experience with strategies and actions to overcome resistance to change and capitalize on forces in support of change during all stages of projects Discovery, Alpha, Beta, Live or similar delivery methodologies
Ability to deliver on a (project) product with a balanced team (product owner, user experience designers, developers) by participating in Agile (SCRUM) delivery methodologies

Technical Skills - 30%

Expertise in UX software such as JustInMind, InVision, Sketch, Adobe Creative Cloud, Axure, Figma, and Zeplin. HTML5, CSS3, and JS skills (React, Angular, NodeJS), are a plus.

Soft skills - 10%

Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model to regularly deliver design solutions for approval.
Strong interpersonal and negotiation skills
Strong presentation, verbal and written communication skills
Excellent analytical, problem-solving and decision-making skills