Role overview

Job Overview:

Requirement/Must Have:

University graduation in a related field (such as Commerce, Communications) plus 4+ years progressively responsible related experience OR diploma in a related field and a minimum 6+ years of progressively responsible work experience.
Change management methodologies and principles. (3+ Years).
Experience conducting stakeholder analysis and change readiness assessments through workshops, focus groups, and surveys. (3+ Years).
Experience developing and implementing effective change plans. (3+ Years).
Experience developing and implementing effective communication plans. (3+ Years).
Experience developing and implementing effective training plans. (3+ Years).
Experience developing and implementing resistance management plans. (3+ Years).
Experience developing and maintaining organizational change management approaches and toolkits. (3+ Years).
Experience identifying and tracking change management key performance indicators (KPIs) and key behavioural indicators (KBIs). (3+ Years).
Experience with Change management lifecycle (business and system). (3+ Years).
Experience with ERP systems change management (e.g., Finance, HCM/Payroll, Supply Chain Management). (3+ Years).
Experience working as Change Manager on large complex custom software application development project. (3+ Years).
Experience executing change impact assessments to understand and document scope/scale of changes.

Responsibilities:

Collaborate with project sponsors, project teams, operational teams, vendors, cross-functional teams, and Change Network to ensure all project activities are completed.
Collaborate with Program Manager in the development of project schedule plans and strategies, estimate resource requirements, develop and monitor work plans for completion of project tasks.
Assist with risk management and issues management.
Build and deliver presentations relating to change management for various levels of the organization.
Plan and facilitate meetings with management and other stakeholders as required.
Conduct stakeholder identification and stakeholder analysis.
Assess and manage key stakeholders.
Conduct gap analysis, change impact analysis.
Develop and implement effective change strategies and plans.
Develop and implement effective communication plans.
Develop communication materials.
Develop and implement resistance management plans.
Ensure information is communicated to impacted audiences throughout the duration of the project/program.
Define and measure success metrics and monitor change progress.
Identify risks and issues relating to change management functions.
Conduct business and stakeholder readiness assessments.
Proactively engage and lead relevant stakeholder engagement in support of ongoing adoption and sustainment.
Provide specialized advice and support to ensure the consistent and effective application of change management methodology, tools, and approaches.
Leverage approved digital, collaboration, and AI-enabled tools, where appropriate, to support change analysis, content development, stakeholder engagement, communications, and reporting activities.
Ensure new technology solutions or applications are rolled out successfully and in a sustainable way.
Writing compelling copy to create engaging communications.
Understand the role of communication in change management - working to reposition organizational change and end user needs and expectations.

Nice to Have:

Demonstrated experience in consultation, facilitation, interpersonal, and relationship management skills. (3+ Years).
Work experience creating and using advanced Excel skills such as Pivot table, VLOOKUP etc. (3+ Years).
Experience creating PowerPoint presentations. (3+ Years).
Experience leading and facilitating meetings with stakeholders at all levels. (3+ Years).
Experience managing vendor relationships, contract requirements, deliverables, and performance tracking. (3+ Years).
Experience using Visio for process mapping. (3+ Years).
Experience utilizing AI Productivity Tools (e.g., Co-Pilot, Gemini, NotebookLM) to enhance content development and workflow efficiency. (1+ Year).
Experience with Digital Adoption Tools (e.g., WalkMe) for creating in-application guidance and support. (1+ Year).
Experience with risk management and issues management. (3+ Years).
Experience working in or for the public sector. (1+ Year).
Experience working with MS Project tools. (3+ Years).
Negotiation, conflict resolution, and influencing skills. (3+ Years).
Stakeholder engagement and working with the stakeholder community, clients, partners, and service providers affected by ERP applications.

Skills:

Strong verbal and written communication skills.
Excellent communication and presentation skills.
Ability to communicate effectively with stakeholders.

Qualification And Education:

Certification with one of the following Change Management certification or accreditation (e.g., Prosci, APMG, CMI or similar) from a recognized issuing body.