Role overview

Overview:
Our General Managers are accountable for taking initiative, being people-focused, and results-oriented. They are responsible for leading their teams in a busy, fast-paced environment with a passion for service, a strong desire to win, and an ability to build relationships. At Olive Garden, “We’re All Family Here!” and we take pride in our commitment to give our managers an increased degree of flexibility to help balance their busy lives while supporting their professional goals. Come Join Our Family today!

One key to our success is the high standards we set for ourselves and each other. That includes placing the health and safety of our team members and guests as a top priority. We are committed to the highest safety and sanitation practices, including ensuring team member wellness and maintaining clean restaurants.

Our Winning Family Starts With You! Check out these great benefits!

What you will do in this role:

Monitor the improvement of all Key Performance Indicators regarding Guest satisfaction

Identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive SMART action plans

Follow-up and successfully resolve all Guest complaints

Coach restaurant leadership team to ensure consistent delivery on our promise to create connections with Guests

Communicate with Guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience

Develop Managers and hourly Associates by ensuring regular one-on-one meetings, training and development, regular coaching, and performance improvement measures

Be accountable for sales budgets and responsible for the successful execution of these budgets

Maintain and enhance brand standards by ensuring systems and processes are in place

Comply with provincial legislation regarding employment standards, human rights, Health & Safety and WHMIS

What we are looking for:

Ability to lead an environment that encourages and fosters teamwork, creativity, honesty, mutual respect and lots of fun

Previous experience leading a hospitality team with a proven record of achieving operational excellence and growing revenues

Extensive knowledge of restaurant operations, including food and beverage

Proficient People Manager with coaching experience and the ability to listen and respond effectively to Associate and Guest concerns

Ability to understand complex business metrics and Key Performance Indicators and recognize how they can be improved

Ability to write reports summarizing restaurant and staff accomplishments and status updates

Ability to effectively present information and respond to questions from groups of Managers, Associates, Guests, etc.

Mediation and facilitation skills in order to ensure Guest and Associate related concerns are dealt with immediately and effectively

What’s in it for you:

20% employee discount dining card valid at participating Recipe brands

Pay range: $70K - $90K Annual Salary

Flexible scheduling

An energetic and dynamic team

Competitive wages

Fun working environment

Growth and development opportunities within the restaurant

Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

And much more! Because at Olive Garden, We’re All Family Here!