Role overview

Jim Pattison Lexus Northshore is looking for a customer-focused, detail-oriented, and dependable Parts Advisor to be the welcoming face of the Parts Department. This opportunity is open to candidates with previous automotive parts experience, as well as individuals who are eager to learn and build a career in an automotive parts department.
As the primary point of contact for Parts customers, you'll play a key role in creating a positive and enjoyable experience for every customer. You'll take pride in delivering exceptional service, staying organized, accurately identifying and sourcing parts, and ensuring every interaction reflects our commitment to providing a premium customer experience.
Schedule: This is a full-time, permanent role of 40 hours per week. During the training period, the schedule will be Monday to Friday, 8:30 a.m. to 5:00 p.m. Upon successful completion of training, the regular schedule will be Tuesday to Friday, 7:30 a.m. to 4:00 p.m., and Saturdays, 9:00 a.m. to 5:00 p.m.
Pay Range: $55,000 to 65,000 depending on experience.
This role reports to the Fixed Operations Manager of the dealership.

Day in the Life

Greet customers professionally and assist with all parts inquiries in person, over the phone, and via email
Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues
Provide quotes, availability, and delivery timelines for parts to both retail customers and internal service technicians
Process parts orders, invoices, returns, and special orders in accordance with dealership procedures
Receive, unpack, label, and stock incoming parts shipments while maintaining accurate inventory records
Pick and stage parts for the service department in a timely and organized manner
Maintain an organized, clean, and efficient parts department and storage area
Communicate effectively with technicians, service advisors, and suppliers to ensure smooth workflow and timely repairs
Assist in monitoring and managing parts inventory levels and report discrepancies or shortages
Ensure all customer and company information is handled with confidentiality and professionalism
Contribute to a positive, team-oriented environment within the dealership
Perform other duties as assigned

What We’re Looking For

Previous experience in an automotive parts department or dealership environment is a strong asset
Knowledge of automotive parts and systems is highly preferred
Strong customer service skills with a professional, friendly, and helpful attitude
Excellent attention to detail and accuracy in handling orders and inventory
Strong organizational and time management skills with the ability to multitask in a fast-paced environment
Comfortable using computer systems, parts catalogues, and dealership management software
Reliable, punctual, and team-oriented with a strong work ethic
Strong communication skills and ability to work collaboratively with technicians and service staff
This is a moderately physical role that requires:

Frequent standing and walking throughout the parts department and dealership
Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
Reaching, bending, and shelving inventory items
Extended periods working at a computer and parts counter
Occasional use of equipment such as parts carts or pallet jacks
Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions

What We Offer

Competitive wages
Comprehensive benefits package, including health, dental, and insurance
Unlimited opportunities for advancement, growth, and development
Manufacturer led training opportunities
Access to exclusive corporate discount programs
Recognition and rewards programs
A great team atmosphere and a positive, supportive working environment

How to Apply
If this sounds like a great fit, please apply with your resume today!
Visit our Careers Page to explore more opportunities: https://www.jpautogroup.com/careers/

This role requires successful candidates to submit a satisfactory Driver’s Abstract.
We thank all applicants for their interest; however, only those selected for interviews will be contacted.
We are an equal opportunity employer and are committed to creating an inclusive and accessible workplace. We welcome applicants from all backgrounds and experiences. If you require any accommodations during the recruitment process, please contact us at careers@jpautogroup.com.