Role overview

Procurement & Customer Support Specialist

Location: Mississauga, ON
Work Arrangement: Hybrid – 1 day per week remote after training
Employment Type: Full-Time
Salary up to $65,000 annually
Position Overview

We are seeking a highly organized and customer-focused Procurement & Customer Support Specialist to join a fast-paced Order Processing team. This role supports procurement, order management, logistics, inventory coordination, and customer service within a manufacturing or technical environment.

Fluency in both French and English is required. Candidates who are not professionally fluent in French will not be considered.
Key ResponsibilitiesProcurement and Supply Chain

Manage purchasing activities and coordinate with internal teams, suppliers, and logistics partners.

Oversee the procurement process from purchase order creation through final delivery.

Serve as a primary contact for supplier, procurement, and logistics communications.

Review vendor invoices and resolve pricing, delivery, and documentation discrepancies.

Address supplier issues and escalate concerns when appropriate.

Monitor slow-moving and obsolete inventory with internal departments.

Coordinate material flow to support operational requirements.

Maintain accurate material master data within the ERP system.

Collaborate with global teams on procurement initiatives and process improvements.

Assist with training new team members and communicating procedural updates.

Customer Support and Order Management

Provide professional customer service in both French and English by phone and email.

Maintain accurate customer information within ERP and CRM systems.

Prepare sales and service quotations.

Manage the complete customer order cycle, including:

Order entry and confirmation

Shipping coordination

Invoicing

Returns and credits

Coordinate shipments with warehouse and logistics personnel.

Partner with Sales and Marketing to ensure a positive customer experience.

Work with Finance to resolve credit, billing, and payment inquiries.

Participate in occasional international travel for training or business meetings.

Required Qualifications

Professional fluency in French and English, both written and spoken.

At least five years of experience in procurement, order processing, customer support, supply chain operations, or a related field.

Experience managing the full procurement and customer order cycle through an ERP system.

Strong proficiency in Microsoft Excel, Word, and Outlook.

Experience working with CRM platforms.

Excellent customer service, communication, and problem-solving skills.

Strong organizational and time-management abilities.

Exceptional attention to detail and accuracy.

Ability to manage multiple priorities in a fast-paced environment.

Ability to work independently and collaboratively.

Post-secondary diploma or an equivalent combination of education and relevant experience.

Preferred Qualifications

Experience in an engineering, manufacturing, or technical environment.

Knowledge of logistics, inventory management, and international shipping.

Experience working with global suppliers and cross-functional teams.

Familiarity with continuous improvement initiatives and process documentation.

Cala Sourcing Solutions LLC uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.