Mutual Funds Administrator

Job Description

This role is designated as “Hybrid” as part our Fidelity’s Dynamic Working Model

Current Work Authorization is required for all openings.

The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.

Who We Are:

Fidelity Clearing Canada (FCC) was founded in 2009 to provide execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of global-based firms. A leader in the independent clearing broker and custodian marketplace, FCC has grown to become the second-largest clearing firm in Canada with $13 (CAD) billion in assets under administration.

What You Will Do:

The Mutual Funds administrator delivers stellar service to internal and external clients by administering a full range of operations transactions associated with the Mutual Funds department within Fidelity Clearing Canada. The Mutual Funds department is responsible for settlements, reconciliation, and processing of rejected trades. The administrator will provide feedback on rejected trades to the branches, as well as liaising with the various mutual fund companies for various requests.

They will ensure that daily tasks and complex issues are processed in a timely and accurate fashion while adhering to policies, procedures and regulatory guidelines.

This role reports into the Team Manager - Mutual Funds and is responsible for completing daily work volumes within assigned scope of responsibility.

Responsibilities

• Investigate, resolve, and reprocess rejected mutual fund transactions, collaborating with fund companies and internal stakeholders as required
• Execute internal transfers in accordance with client instructions and established settlement timelines
• Set up and administer systematic withdrawal plans (SWPs) and pre-authorized contribution (PAC) arrangements
• Perform daily settlement activity for mutual funds transactions and reconcile cash balances, ensuring accuracy and timely resolution of discrepancies
• Complete monthly reconciliations and reporting of client holdings, investigating variances and ensuring alignment with recordkeeping systems
• Support the accurate posting of exception and complex trades, ensuring compliance with internal controls and audit standards
• Maintain and update client account information (non-financial changes), ensuring accuracy, completeness, and adherence to regulatory requirements
• Assist in the calculation, reconciliation, and processing of trailer fees and advisor commissions related to mutual fund holdings
• Partner with internal teams to address client inquiries and enhance operational efficiency
• Contribute to continuous improvement initiatives within the mutual fund operations function
• Perform other related duties as assigned

Qualifications

• Mandatory: Proven experience in the financial services industry (minimum 1–2 years), specifically within mutual funds or a related field
• Community college diploma or equivalent work experience; post-secondary education in Finance, Business, or a related field is preferred
• Completion of industry-related courses (e.g., CSC, IFIC) is strongly preferred
• Strong proficiency in the Microsoft Office Suite, including Excel (intermediate to advanced), Outlook, and Word is mandatory; experience with Power BI, SharePoint, and other reporting/data tools is an asset
• Experience with Dataphile and FundSERV systems is strongly preferred

Knowledge, Skills & Abilities

• Strong analytical and investigative skills, with the ability to identify discrepancies, assess root causes, and implement effective resolutions
• Demonstrated sound judgment and decision-making, with the ability to act confidently and appropriately in complex or time-sensitive situations
• Ability to work both independently and collaboratively in a team-oriented environment
• Excellent customer service skills, with a commitment to professionalism and effective issue resolution
• Proven ability to multitask, prioritize competing demands, and perform efficiently under pressure
• Strong written and verbal communication skills, with a high level of accuracy and attention to detail
• Ability to thrive in a fast-paced, deadline-driven environment while maintaining quality and precision

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

For this role, your total rewards include:

• Base Salary and Discretionary Performance Bonus: A competitive annual range of $49,000 to 70,000 based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements.

This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work Certified
o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team