Role overview

Role Impact:

In conjunction with the Property Manager and Tenant Relations Manager, proactively coordinates every aspect of the tenant relationship by maintaining a consistent tenant services strategy.

What you will deliver:

Maintain positive tenant relationships through professional and effective responsiveness to, and proactive consideration of tenant issues, thereby ensuring that tenant expectations and landlord criteria are being consistently met;
Assist in the preparation and implementation of initiatives to increase and uphold the quality and effectiveness of tenant relations;
Coordinate and distribute all relevant tenant communications and access requests, including pass card, parking requests and service bookings;
Assist the Property Manager in the coordination of tenant events, tenant appreciation events and tenant meetings;
Act as direct tenant liaison to ensure that all tenant construction activity and landlord work are well-coordinated, organized and proactively managed, and in fulfillment of lease obligations;
Meet with property management team, tenants, vendors, contractors and senior management as needed to review and provide support to resolve operational challenges and implement new initiatives;
Hold shared accountability for building presentation to ensure CF best-in-class image is upheld at all times at the complex;
Provide assistance in the fulfillment of the maintenance and upkeep of ongoing resources and performance metrics including GreenCheck, VisionFM, and ProjectWebtomeet program requirements and ensure maximum effectiveness;
Ensure insurance and contract files are complete, accurate and current;
Assist the Property Manager in the planning and execution of the marketing program and deliverables;
Other responsibilities as assigned from time to time.

What your strengths are:

Exceptional relationship-building & client management skills and experience
Excellent verbal and written communication skills
Strong organizational and prioritization skills
Excellent multi-tasking ability to manage a broad scope of responsibilities
Ability to consistently manage client objectives and issues with tact and professionalism
Constructive teammate and consensus builder
Active listener and contributor
Ability to negotiate or mediate with tact, diplomacy, and patience
Ability to learn and participate in broad scope of decision-making
Ability to influence individuals where no direct reporting relationship exists

What you need to succeed:

Bachelor’s Degree at an accredited university preferred; college certificate/diploma in a related field;
RPA, Real Estate License or CPM Professional Designation desirable;
Minimum three years of relevant experience in client services is preferred;
Computer literate in Microsoft Word, Excel and PowerPoint applications.

Starting base salary for this job level may range from $58,194 - $77,592. The actual base salary offered will consider several factors including, but not limited to the role, experiences, skills & qualifications, location, market and internal considerations; with this context, CF reserves the right to pay above this range. Cadillac Fairview offers a competitive total rewards package in addition to base pay which includes a performance – based incentive plan, a comprehensive pension and benefits plan, paid time off including vacation, wellbeing & volunteer days and support for continued growth and development.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years. We are so much more than our properties. We are building leaders at all levels. We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension. Imagine a place where you can make a difference!

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

Are you someone who believes in our values?

Aim Higher – we strive to exceed expectations
Own Your Expertise – we empower ourselves and each other
Collaborate Effectively – we bring the right people together to get the right results
Engage with Empathy – we objectively consider the needs of others
Embrace Change – we drive, learn from, and adapt to change

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.

CF isan equal opportunity employer and is committed to creating a diverse and inclusive environment. If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.

This posting is for a vacant position. CF may use artificial intelligence (AI) technology, alongside human review, to assist in screening and assessing applicants for this position.

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