Role overview

Title of Job: Personal Support Worker (Bargaining Unit Position)
Date: October 7, 2026
Closing Date: October 21, 2026
Location:Orillia, ON - Back to Home - Orillia
Compensation: $53,776 - $55,109 Annually Prorated
Work Type:Onsite
Job ID:10965234
Existing or New Position:Existing

*This is an overnight position*
Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

Program Summary:
LOFT’s Back to Home Program at Tudhope Manor in Orillia, offers specialized high support, supportive housing to individuals 55+ who are designated ALC or at risk of ALC. The home has 44 beds, and our Hub and Spoke Community Program offers additional 24 hour supports within the home and community to an additional 40 individuals. Our high support includes specialized Personal Support Workers, Psychogeriatric Case Managers, Life Enrichment and Behavioral Supports. Staff receive enhanced training related to mental health, addictions, psychosocial rehabilitation, responsive behaviors, and dementia.

Job Summary:
The Personal Support Worker (PSW)is responsible for rendering a range of services for the clients of the program consistent with its basic values and goals. The PSW will support, as assigned, the needs of the vulnerable, at risk, older adults and seniors living in the multi-sites under the auspices of the program. This support relates to the physical, cognitive, mental health and social/recreational needs of the clients. The staff member will maintain the established routines of the program including all security, fire and general health and safety practices. The PSW will perform these and other delegated responsibilities to ensure the quality of personal care of the clients of the program.

What You Will Do:

Client Care & Support:Provide compassionate support for clients’ physical and mental health needs, including medication reminders, health monitoring, and coordination with healthcare professionals.
Activities of Daily Living (ADLs): Assist with personal care, hygiene, mobility, meal preparation, and maintaining a clean, safe, and comfortable living environment.
Client Engagement & Empowerment: Build respectful relationships that promote dignity, independence, and active participation in daily, social, and recreational activities.
Behavioral & Emotional Support:Assist clients in managing behavioural and cognitive challenges, offering guidance, reassurance, and companionship.
Safety & Emergency Response: Ensure a safe environment by following health and safety procedures, responding to emergencies, and reporting incidents appropriately.
Medication & Clinical Support:Follow established medication protocols, support self-administration programs, and collaborate with healthcare providers to ensure safe practices.
Documentation & Team Collaboration:Maintain accurate care records, participate in care planning, and communicate effectively with the interdisciplinary team.
Program & Operational Support:Assist with program activities, transportation for client outings, and day-to-day operations, including basic administrative tasks when required.
Flexibility & Shift Coverage:Work rotating shifts, provide coverage as needed, and support overall program operations, including during the absence of senior staff.
Additional responsibilities may be assigned by the Program Manager and/or designated supervisor to support overall program operations and continuity of care.

What You Bring:

Post-secondary education in Human Services or a related field (e.g., PSW Certificate, Gerontology Diploma).
Experience supporting seniors and vulnerable populations, including individuals with cognitive and mental health needs.
Knowledge of medication administration, health conditions, and psychiatric care.
Current First Aid and CPR certification.
Experience coordinating social and recreational activities is an asset.
Strong skills in assessment, problem-solving, and crisis intervention.
Ability to engage clients in a positive, respectful, and supportive manner.
Ability to work collaboratively within a multidisciplinary team.
Effective verbal and written communication skills.
Demonstrated creativity, flexibility, and adaptability.
Proficiency with basic computer applications.
A valid Ontario Driver’s License is preferred.

Work Environment:

Physically able to perform demanding body mechanics (e.g. lifting, transferring, etc.).
Since the position involves working in clients’ own homes, staff may be subjected to second hand smoke while performing their job duties.
Staff will be required to work rotating shifts as scheduled by the program.

What We Offer:

A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
Defined Benefits Pensions Plan
24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
Tuition reimbursement program
Maternity-leave and Parental leave top up program

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

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