Role overview

Employment Opportunity: Service Navigator Location:Halifax, NS Salary Range:$ 58,000.00Employment Term:November 2026 -March 31, 2027 (possibility of Annual renewal), Full time hours (35 hours/ week), Reports To: Service Navigation Coordinator General Description: Mi’kmaw Native Friendship Centre is centrally located in the urban Indigenous community of Halifax and is looking for One (1) Service Navigator (SN). As a part of the Service Navigation & Housing Teams, The Service Navigator is primarily responsible for being the first point of contact for all clients seeking housing support at the Mi’kmaw Native Friendship Centre. This position requires administrative skills and experience with completing assessments, creating forms, and inputting data. The Service Navigator will be completing initial intakes twice per week for the housing drop-in and triage new clients to the appropriate housing team member. This position will not have a client caseload but work with all new clients to access the services and support that are most appropriate for their unique needs. Key Responsibilities:

Utilize and maintain the Mi’kmaw Native Friendship Centre’s (MNFC) database.
Build relationships with clients and work collaboratively with them to achieve their goals while prioritizing client autonomy and choice
Complete documentation for the By-Name-List (BNL) and submit all new clients who consent to have their information shared to the BNL.
Offer information on emergency and community resources to clients.
Participate in agency responsibilities including but not limited to; team meetings, representing the agency at community meetings, safety, and monitoring.
Work collaboratively with all team members and partnering agencies to achieve desired excellent service and outcomes
Maintain confidentiality, privacy and clear boundaries.
Excellent written and oral communication, interpersonal and relationship building skills.
Will be required to work on call for one week of a rotational on call schedule
Compile statistics and data that will assist with the outcomes and evaluation of this housing initiative
Commit to the development of the MNFC and participate in internal committees, projects and activities
Assist in program and service development to ensure that quality, effective and client-centred programs and services are delivered

Qualifications:

Diploma / certification in community social services and/ or office administration; or education in mental health, addictions, concurrent disorders/ co-occurring disorders and social work.
One year of recent, related work experience with an emphasis on administrative skills Or an equivalent combination of education, training and experience
Comprehensive understanding of Indigenous, women’s, trans gender issues, poverty, homelessness and their root causes
Comprehensive knowledge of community resources, programs, services including ESIA, local/ provincial housing, subsidy programs and residential tenancy rights and regulations
Knowledge in Indigenous ways of knowing and being considered an asset.
Excellent verbal and written communication and interpersonal skills
Experience using Microsoft Office (word, excel, outlook, access, power point)
Core Competency Training an asset: Mental Health First Aid, ASIST and NVCI
Required Vulnerable Sector Check & Child Abuse Registrar must be provided prior to start of position.
Indigenous Ancestry considered an asset