Role overview

About the Role

Optiom is looking for a Claims Manager to lead the team behind one of the most important moments in a customer's ownership journey — the claim. You'll oversee a team handling both partial loss claims (repairs under our vehicle warranty and appearance protection products) and total and partial loss claims (write-offs under our specialty vehicle replacement insurance line), making sure every file is assessed fairly, settled accurately, and closed with the kind of consistency that keeps 330+ dealership partners and 900+ broker offices confident in the Optiom name.

This isn't a "keep the lights on" claims job. Optiom is scaling fast, and this role comes with real room to modernize how the team works — tightening fraud controls, refining valuation practices, and building a claims function that can grow with the business. You'll report directly into senior leadership and have a genuine seat at the table on product and loss-ratio decisions.

You Bring

10+ years of experience directly managing a claims team, with hands-on responsibility for both partial loss and total loss claims adjudication
A track record of running claims operations at scale — you can talk specifics on file volume, team size, and quality/cycle-time metrics
Strong working knowledge of claims adjudication practices, valuation methodology, and repair estimating standards
Proven people leadership: coaching, performance calibration, and building a team that adjudicates consistently
Post-secondary education in business, insurance, or a related field — or equivalent demonstrable experience

Bonus Points For

An active or previously held insurance adjuster licence (e.g., BC Insurance Council Adjuster Level 2/3, or equivalent in BC/ON)
Direct experience in automotive, vehicle warranty, extended warranty, or vehicle replacement insurance claims specifically
Familiarity with total loss valuation platforms (CCC ONE, Mitchell, Audatex) or repair estimating systems
CIP or FCIP designation
Experience working within an MGA, broker, or dealer-distributed insurance model

Who We Are

Optiom Inc. is a Managing General Agency (MGA) and a wholly owned subsidiary of Aviva Canada, specializing in specialty vehicle replacement insurance and warranty products distributed exclusively through a national network of broker and dealer partners. We operate with the entrepreneurial energy of a specialty MGA, backed by the resources and credibility of one of Canada's largest and most trusted insurers.

As disclosed here, Optiom uses AI tools to assist with initial screening. All final hiring decisions are made by Optiom's human hiring team.

Optiom is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available on request throughout the recruitment process.

Optiom Inc. | Driven by Aviva