Family Room Coordinator

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Family Room Coordinator

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Family Room Coordinator, SickKids

Full-time, Permanent

Monday-Friday, 8:00am to 4:00pm

The Organization

Since 1981,
Ronald McDonald House Toronto has served as a place to call home for families
with seriously ill children undergoing treatment. Ronald McDonald House Toronto
encompasses a House for 81 families in downtown Toronto and eight Family Rooms
in hospitals across the Greater Toronto Area and in Sudbury. The families we
serve come from throughout Ontario, across Canada and around the world.

We are
looking for a Family Room Coordinator to join our growing team at the Family
Rooms at SickKids (The Hospital for Sick Children).

About the Opportunity

Reporting
to the Manager, Family Rooms, the Family Room Coordinator is responsible for
overseeing the day-to-day operations of the Ronald McDonald House Toronto
Family Rooms located at SickKids. This position plays a key role in delivering
compassionate support and services to families of seriously ill children and
infants receiving hospital care. The Family Room Coordinator maintains a close
rapport with all hospital staff, especially those who interact daily with the
Family Room volunteers and families who use the Family Rooms.

Key Accountabilities:

· Welcome and orient families to the family rooms,
ensuring completion of check in and accurate tracking of all subsequent visits
to the Rooms.

· Foster a welcoming and supportive environment by
providing compassionate care, available services, guidance and assistance to
families.

· Ensure
Family Rooms operate according to the policies and procedures outlined in the
Ronald McDonald Family Room Operating Manual.

· Monitor
Family Room owned equipment, ensuring routine maintenance is conducted and
repairs completed as required.

· Monitor,
order and restock necessary supplies (e.g. food, toiletries) adhering to
established budgets.

· In
collaboration with Operations Lead, onboard, train for all volunteers for the
Family Rooms.

· Participate
in the Family Room volunteer workforce, providing coaching, engagement and
timely feedback.

· Proactively gauge the health of the volunteer workforce
based on key performance indicators for engagement and performance. Escalate
issues as appropriate.

· In
coordination with People & Culture, ensure staff and volunteers adhere to
the Health and Safety measures, AODA, organizational policies & procedures,
and other compliance matters.

· Ensure
the Family Rooms have appropriate volunteer/staff coverage. Escalate issue as
appropriate.

· Foster
strong values-based relationships with hospital staff and other key
stakeholders, such as families and community partners.

· Prepare
accurate and timely administrative reports and documents, including shift
reports, and incident reports.

· Ensure
consistency in implementation of policies and procedures by evaluating and
monitoring Family Room operations.

· Identify
operational concerns and implement corrective measures. Escalate issues as
appropriate to the Manager, Family Rooms.

· Participate in special projects, programming and
other duties, as required.

What We Offer

At Ronald
McDonald House Toronto, you’re not just taking on a job; you’re becoming part
of a mission that makes a tangible difference every day. As the Family Room
Coordinator, you'll play a key role in helping families feel at home when they
need it most. You’ll have the opportunity to work with compassionate people,
enhance your skill set, and contribute to a life-changing cause.

In addition
to meaningful work that supports families during critical moments, we offer:

· Impact: Your
role directly contributes to the comfort and well-being of families during some
of their toughest times.

· Supportive Environment:Access to our Employee & Family Assistance Program, as well as
a network of caring colleagues dedicated to making a difference.

· Competitive total rewards package including a hiring salary range of$48,000 - $56,000,
group health and dental benefits, coverage for mental health, paramedical
services and much more.

Access to
paid Wellness Daysas well as additional paidReligious Leave days.

Professional
Development fund for further education and learning.

RRSP
eligibility.

Qualifications:
Ronald McDonald House Toronto understands that for any role, it’s possible that
no one person will possess all of the desired qualifications. The following is
an outline of the qualifications we believe are important to bring to the
position and/or develop while in the role.

Education & Experience

· Minimum one
(2) year of experience in providing family support or related services.

· Experience
in healthcare, working with vulnerable populations, or in a not-for-profit
organization is an asset. Customer service experience in a hospitality,
shelter, community center, or respite setting will also be considered.

· High school
diploma; college diploma in Social Services, Social Work or related field is an
asset.

· CPR / First
Aid Certification (can be provided for committed applicants).

· Experience
in volunteer management.

Requirements, Knowledge, Skills & Abilities

· Strong
customer service skills and experience working with families, hospital
stakeholders and volunteers.

· Ability to
work flexible hours and shifts, including evenings, overnights, weekends, and
public holidays to support 24-hour operation.

· Demonstrated
de-escalation and problem-solving skills.

· Ability to manage sensitive situations with excellent judgment, compassion and
discretion.

· Compassionate communication skills (written and verbal).

· Exemplary collaboration and interpersonal skills with a demonstrated ability to
develop and maintain relationships.

· Strong organizational skills, with the ability to manage multiple deliverables
in a time-sensitive environment and adapt to frequently changing priorities.

· Detail-oriented and able to prioritize, multi-task and meet deadlines.

· Excellent troubleshooting & conflict resolution skills.

· Working knowledge in technology including Microsoft Office and other databases.

· Ability to work effectively within a team, as well as independently and with
minimal supervision.

· Able to lift up to 50lbs.

· The
successful candidate will need to undergo a successful reference check, a
satisfactory Criminal Records and Judicial Matters Check and an immunization
process as per hospital policy.

If you're
looking to make a difference every day in the lives of children and families,
submit your application today!

This
posting is for an active vacancy that the organization is currently seeking to
fill.

We do not
use artificial intelligence (AI) or automated decision-making tools to screen,
assess, or select candidates.

Ronald McDonald House Toronto is an Equal Opportunity Employer.

RMHC Toronto is committed to diversity and inclusiveness in the workplace and as an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population and families we support.

We encourage applications from members of groups that have been historically marginalized, including but not limited to Aboriginal, Indigenous, Metis and Inuit peoples, racialized groups/persons of colour, people with varying abilities, members of visible minority groups, LGBTQ2S+, those who identify as women, and other equity-seeking groups.

When contacted for a job opportunity, please advise the People and Culture team of any accommodation needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to an equitable process. We request that you provide your accommodation request as soon as reasonably practicable. Any information received relating to accommodation will be addressed confidentially.

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