Account Representative- Temporary

Job Title:Account Representative

Status: Temporary (Union position)

Wage:$30.95 - $35.52/hr (starting at $30.95)

Grid: 12

Schedule:Monday to Friday 8 am to 5 pm

Start Date: ASAP

End Date: October 31, 2027 or until return of the incumbent

Date Posted: June 29, 2026

Closing Date: Open Until Filled

Please note
that internal applicants must apply by July 6, 2026. Internal
applications received after this date will not be considered as internal and
seniority will not apply. Position will remain open until filled.

The Opportunity:

The Account Representative is responsible
for establishing and maintaining relationships with key accounts, providing
customer service and ensuring contract staff are scheduled as required.

The key areas of responsibility are:

• Previous

call center or reception role experience;

• Must

speak another language. For assistance with translations and/or
interpretation;

• We

prefer candidates who have experience with being an interpreter or
translator in the past;

• Interpretation

and translation knowledge is a must;

• Detailed

oriented and HIGH multi-tasking skills;

• Establish,

maintain and grow account relationships with key customers including sales
and outreach;

• Manage

and resolve customer complaints and service issues;

• Conduct

on-going communications and marketing programs with key assigned accounts;

• Process

and manage customer accounts and related transactions in the CRM system;

• Process

and manage accounts receivable and accounts payable functions;

• Process

and manage analytics and performance metrics from the CRM system, provide
monthly reports and statistics;

• Receive

requests for interpretation and translation services, schedule and assign
contract staff for fulfillment;

• Maintain

intake, evaluation, record keeping and requisitions;

• Order

and maintain supplies for the Interpretation program;

• Keep

records of materials expenditures, bills, and claim forms, and monitor
day-to-day accounting to facilitate conformance to the program budget;

• Support

the delivery of training and orientation sessions to interpreters and
translators;

• Give

information to the public regarding the services of the Society;

• Ensure

new interpreters’ and translators’ files are complete;

• Provide

telephone reception duties including public inquiries regarding programs
and direct calls appropriately;

• Adhere

to Policies and Procedures and Personnel Policies, Procedures and
Practices of the Society;

• Attend

and/or assist in organizing program events;

• Perform

other related duties as directed by the manager.

Qualified candidates will possess:

• Minimum

of one year of experience in an intensive call center operation;

• Minimum

of one year of experience in an account representative role in a sales and
fulfillment function;

• Extensive

experience in financial systems including accounts receivable, accounts
payable, invoicing and collections;

• Post-

Secondary college level education with completed certificate in a program
incustomer service and/or business administration or sales;

• Minimum

of three years’ recent experience in a customer service related role;

• Extensive

experience in working with Customer Relationship Management (CRM)database
systems;

• Highly

professional telephone manners, interpersonal skills, excellent
organizational and time management skills;

• Experience

in community interpreting, dispatch and customer request fulfillment.

• Experience

in customer service, sales and call center operations;

• Fluent

in oral and written English and fluent in an additional language;

• Ability

to work well with volunteers, public, and staff from diverse cultural
backgrounds;

• Ability

to maintain billing and record-keeping systems;

• Strong

background and experience with financial systems and accounting processes
and procedures;

• High

proficiency with computers, including Word, Excel, Access, ACCPACC and CRM
database systems;

• Typing

speed: 50 words per minute.

A Criminal Record Check is a requirement of
employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

APPLICATION REQUIREMENTS:

To apply, please upload your resume and cover letter as
separate attachments. As part of the application process, you will be
prompted to complete a short questionnaire. Please ensure all questions are
answered.

To view all opportunities at DIVERSEcity visit www.dcrs.ca/work-with-us/.

ADDITIONAL INFORMATION:

This position is based in our Surrey office and is a blend
of remote and in-person services. DIVERSEcity has implemented new safety
procedures for in-office and in-person work, to view our safety plan, please
visit www.dcrs.ca/news/diversecity-covid-19-safety-plan/. Successful
candidates will be provided with the training and equipment to safely carry out
their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all
candidates shortlisted for interviews.

DIVERSEcity is committed to employment equity and encourages
applications from people of all gender identities and expressions, persons with
disabilities, Indigenous peoples and visible minorities. Persons with
disabilities who anticipate needing accommodations for any part of the
application and hiring process may contact our HR department at
(recruitment@dcrs.ca). Any personal information provided will be maintained in
confidence.

About DIVERSEcity

DIVERSEcity Community Resources Society is a registered
charity devoted to helping newcomers. For 40 years we have focused on providing
specialized services newcomers to find employment, learn English, find housing,
deal with family challenges, work through mental health issues and access
medical care. DIVERSEcity is a client-centred organization committed to quality
and accountability. We value growth, respect, integrity and compassion.
To learn more about DIVERSEcity visit us at https://www.dcrs.ca/.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

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